Week of November 27, 2024 | Announcement re Predefined Custom Reports (Reminder) |
Week of November 20, 2024 | Concurrent CoBrowse |
Week of November 6, 2024 | Conversation Assist & Report Center Enhancements |
Week of October 29, 2024 | Non Responsive & Smart Control Auto Messages, Mobile SDK, In-App Messaging, Proactive to In-App, Structure Content Updates |
Week of September 25, 2024 | WhatsApp, Agent Workspace, Proactive Messaging |
Week of September 18, 2024 | Policy Builder |
Week of September 11, 2024 | Conversation Assist, KnowledgeAI, Salesforce Connector |
Week of August 28, 2024 | Account Access Control |
Week of August 21, 2024 | Conversation Assist, Summary Prompt |
Week of August 14, 2024 | Conversation Builder, Webhooks, Data Transporter, Channels |
Week of August 7, 2024 | Audit Trail, Copilot Rewrite |
Week of July 24, 2024 | Navigation Bar Translation, Conversation Assist, Agent Workspace, Web Messaging, Report Center API's |
Week of July 17, 2024 | Agent Workspace, Audit Trail, Predefined Content, Widget Configuration |
Week of July 10, 2024 | Conversation Builder, Copilot Rewrite, Agent Matching |
Week of June 27, 2024 | Content Security Policy, Report Center, Analytics Builder, Users & Skills |
Week of June 18, 2024 | OpenID SSO, Third Party Connector, Copilot, Google Business Messaging, WhatsApp, Google RCS, KnowledgeAI |
Week of June 5, 2024 | Generative Insights, Agent Workspace, Chat Product |
Week of May 15, 2024 | Conversation Builder, Infrastructure |
Week of May 1, 2024 | Salesforce Widget / Connector |
Week of April 24, 2024 | Conversation Assist |
Week of April 17, 2024 | Generative Insights, Secure Forms |
Week of April 10, 2024 | Summarization, Image Profanity, Cobrowse, Agent Workspace, APIs, Third Party Bots |
Week of April 2, 2024 | Announcement Center |
Week of March 27, 2024 | LLM Prompt, Viber |
Week of March 20, 2024 | Conversation Assist, Automatic Messages |
Week of March 6, 2024 | Vue3, Generative Insights |
Week of February 28, 2024 | Voice Bot, Report Center |
Week of February 21, 2024 | BYO LLM |
Week of February 14, 2024 | Navigation Bar, Conversation Assist |
Week of February 7, 2024 | Conversation Timer, Predefined Content, Security Update |
Week of January 24, 2024 | Conversation Assist, Conversation Builder, KnowledgeAI |
Week of January 18, 2024 | Bot Security |