Updates: Generative AI
➡️ Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.
🚨The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.
Generative AI solutions: GPT-4o available now in EMEA
If your account is in EMEA, your solution uses Generative AI, and you’re using the LLMs made available via LivePerson (not your own LLM), this announcement is for you.
LivePerson is pleased to communicate that GPT-4o is now available in EMEA.
For several months now, LivePerson has been using GPT-4o in Early Access products, and we’re very pleased with its performance.
If you are using a Routing AI agent or aiStudio Flows in Early Access, you will want to upgrade to GPT-4o in advance of the upcoming retirement of our GPT-4 model in EMEA on May 1, 2025. We can help! Please reach out to your LivePerson team for support in updating to the new GPT-4o model.
North America and APAC, stay tuned! Very soon, we’ll be making GPT-4o available for Routing AI agent or aiStudio Flows in Early Access, in advance of the GPT-4 model retirement on June 6, 2025. More info is coming.