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    • Configure an ACI webhook to integrate with Tenfold

    By GauthamT
    Last Updated:

    • Go to Avaya Conversational Intelligence Dashboard: https://app.aci.avaya.com/api/admin
    • Go to Streaming.
    • Enable Streaming API if it is disabled.
    • Under Call transcript update, set the Callback URL value to https://api.tenfold.com/v2/features/aci/organizations/<em>${organizationId}</em>/events/call-transcript-updated/webhook where <em>${organizationId}</em> is your Tenfold organization ID. Find your organization ID
    • Set the Header name value to Authorization.
    • In Tenfold Dashboard, go to Avaya Conversational Intelligence. Click Create API Token.
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    • Copy the generated API token.
    • In Avaya Conversational Intelligence Dashboard, under Call transcript update, set Header value to Application ${token} where ${token} is the token generated in the previous step in Tenfold Dashboard.
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    • Save your changes.

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