Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold.
Update Release notes
Released 17th July, 2025
Tenfold Cloud Connect (TCC) hardware and network requirements
Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux
Install Tenfold Cloud Connect (TCC) for Windows
Downloads
RPM packages
Windows installer
General Improvements
We’ve made several enhancements to improve overall system performance, reliability, and user experience.
Fixed Issues
- Security Vulnerability Fixes:
- We have implemented several fixes to address security vulnerabilities, ensuring a more secure experience.
- Dependency Upgrades
- Updated dependencies and cleaned up sensitive data in the codebase.
- Tenfold-Chrome Extension Update & Fixes:
- Various fixes have been applied to the Tenfold Chrome extension to enhance its robustness and seamlessness.
- MongoDB Driver Updates & Mongoose Upgrade:
- Updates to our underlying database drivers and libraries will improve the Tenfold platform's overall stability and performance.
- Improved handling of call connection issues
CRM Integration-Specific Improvements
- Salesforce Integration:
- Case creation button now respects Lightning UI defaults
New Features:
- Extension Selection and Agent Status Control in UCM Integration
- Agents using the Cisco UCM integration can now select their extension at login and change their agent status. This capability has been implemented by leveraging Cisco Finesse APIs and custom code to extend functionality within the UCM environment.
- Finesse UCCX - Agent Status Feature – Status Mapping Auto-Provisioning Description
The Status Mapping Auto-Provisioning setting now includes an updated description for improved clarity: With this setting enabled, agent statuses update automatically. If a status is removed, users on it will go offline and may need to reload the page. Important: To avoid issues, please change agent statuses in your connected systems only after business hours.
If you need any assistance completing these steps or if you encounter any trouble, please reach out to our Support Team.