➡️ Exact delivery dates may vary, so some features may not be immediately available on the publication date. For your specific access dates, please contact your LivePerson account team.
🚨The timing and scope of all changes remain at the sole discretion of LivePerson and are subject to change.
A faster, smoother User Management module
Our User Management module has been completely modernized to be faster and more secure. This update is designed to deliver a better long-term experience for you by improving performance, while ensuring the familiar workflows you rely on remain exactly the same.
We have achieved 100% feature parity, meaning you get a more robust architecture without needing to relearn workflows or change your business logic.
Key updates
- Modern foundation: This is a rebuild using a modern toolkit that allows developers to build the interactive parts of websites using efficient "digital building blocks," resulting in pages that load faster and respond instantly when you click.
- Core workflows: Full support to create and manage for Users, Profiles, Skills, Agent Groups, and LOBs.
- Enhanced security: Adopting a modern architectural framework eliminates the risks associated with legacy software, ensuring the platform is protected by the latest industry-standard security protocols.
- Bot Application visibility: Added a dedicated tab within User Management to display configured bot applications, featuring role-based visibility.
- Future-proofing: Migrating to an updated stack aligns our technology with current industry best practices. This ensures our platform remains robust, maintainable, and adaptable for future growth.
Impact and expectations
- Minor visual refinements: Because of the new framework, you may notice minor UI differences (fonts, button styles, etc.). However, the layout and navigation remain familiar to ensure a smooth transition.
A safety net included
To ensure uninterrupted access, we have included a “fallback button” (see image below). This allows you to instantly toggle back to the legacy UI if needed, giving you peace of mind while you adjust to the updated interface.
➡️ Accessing the legacy UI applies to your current session only. If you switch to the old UI, you will need to do so again each time you log into Conversational Cloud.
A faster, smoother Manager module
We’ve upgraded the "engine" behind our Manager Module to a modern, industry-leading framework. While most of these changes happened behind the scenes, you’ll notice a snappier experience across the entire platform.
What this means for you
- Boosted performance: Pages now load faster and respond more quickly, helping you get through your tasks more quickly.
- Enhanced security: This update includes the latest security protocols to keep your data even safer.
- Long-term stability: By moving to a more modern foundation, we’ve ensured the platform remains "future-proof" and reliable for years to come.
What’s changed?
We’ve updated every single page within the Manager Module. Whether you are adjusting your Shift Scheduler, managing Data Sources, or updating API Keys, you are now using a more powerful version of our software.
A fresh (but familiar) look
We’ve kept your workflows exactly the same so you don’t have to relearn a thing. However, you might notice some "visual polish"—cleaner spacing and minor layout refinements—designed to make the interface easier on the eyes.
The bottom line: Same tools, just faster and more reliable.
Mobile SDK update - Official support for iOS 26
We are pleased to announce that as of January 22, 2026, our Mobile SDK officially supports iOS 26. This update (v6.26.0) ensures your application remains compatible with the latest Apple ecosystem while delivering a smoother user experience through critical UI refinements and performance enhancements.
What’s new in Version 6.26.0
- iOS 26 compatibility: Fully optimized for the latest OS release with updated UI components and crash prevention.
- Enhanced image picker: A completely redesigned image picker implementation for a more modern and reliable media sharing experience.
- Increased stability: Resolved complex race conditions and general bugs to ensure peak performance under high-load scenarios.
⚠️ Action required: Upgrade instructions
To benefit from these improvements and ensure iOS 26 compatibility, you must integrate this SDK version into your development pipeline.
- Integrate: Update your project to Mobile SDK v6.26.0.
- Rebuild: Compile and release a new version of your application.
- Deploy: Customers must update to the latest version of your app via the App Store to receive these fixes and enhancements.
Detailed release notes
For a comprehensive breakdown of all technical changes, please see our Version 6.26.0 release notes in our Developer Center.
Known issues in Version 6.26.0
- Date Picker display on iPad (iOS 26): When using the
formSheet presentation style on iPad, the Date Picker calendar view may not preserve the currently viewed month and year if the application window is resized or switched to full-screen mode. This affects both single and range date selectors. Note: This behavior does not occur when using the fullScreen presentation style.
Bug fix - Pre-defined content imports
We fixed an issue where users were unable to import pre-defined content (PDC) due to a category limit. To resolve the error, the limit has been increased from 400 to 1,000 categories.