This section is for informational purposes only. Work with your Avaya Account Team to ensure that your ACI instance is configured to monitor the appropriate projects and agents.
- Navigate to Avaya Conversational Intelligence Dashboard, located at https://app.aci.avaya.com/api/admin.
- Go to ACL Groups.
- Create a new group.
- In GROUP DETAILS, give the group a name (example: test group). Select All projects and All agents.
- In API KEYS, generate a new API key. Give the key a name (example: Tenfold key).
- Copy the key.
- In Tenfold Dashboard, go to Avaya Conversational Intelligence and paste the key in ACI API Key field.
