Knowledge Center

Cloud Connect Server (CCS) Hardware and Network Specifications

Overview: Tenfold Cloud Connect is a lightweight application that runs on a Windows server or workstation and retrieves the phone events from your On-Premise PBX via the LAN. It then takes the events and sends them over to our cloud architecture for processing and handling.

➡️ Version 5.x (current)
Hardware and software specifications:
Operating System (OS) Requirements
Windows Server 2019 with Desktop Experience (Recommended)
Windows Server 2016 with Desktop Experience (Recommended)Cisco UCM prior to 11.5 not supported on Windows Server 2016
ProcessorModern 4 Core Processor
Microsoft .NET Framework 3.5 must be installed
Microsoft .NET Framework 4.8 Runtime must be installedFor both .NET versions, you do not need any HTTP Activation related items
8 GB RAM
16 GB Free Hard Disk Space + OS Recommended space (Required)
Taking a System Image Backup prior to installation (Required)
Network specifications:
Must have the ability to access the internet
Static externally facing IP address. Most likely, this will be your WAN IP. (If a dynamic IP address is used, please contact the Tenfold Account Management team for assistance when configuring the Tenfold Dashboard)
If you need any assistance completing these steps or if you encounter any trouble, please reach out to our Support Team.

➡️ Hardware and software specifications:
Operating System (OS) Requirements:
Windows Server 2019 with Desktop Experience (Recommended)
Cisco UCM prior to 11.5 not supported on Windows Server 2016Windows Server 2016 with Desktop Experience (Recommended)
Modern 4 Core ProcessorProcessor:
For both .NET versions, you do not need any HTTP Activation related itemsMicrosoft .NET Framework 4.8 Runtime must be installed
Network specifications:
Static externally facing IP address. Most likely, this will be your WAN IP.
(If a dynamic IP address is used, please contact the Tenfold Account Management team for assistance when configuring the Tenfold Dashboard)
If you need any assistance completing these steps or if you encounter any trouble, please reach out to our Support Team.

➡️ Hardware and software specifications:
CCS license (legacy) – Call (415.599.1170) or email (hello@tenfold.com) for more information..NET 3.5 must be installed.NET 4.5/4.6 must be installedModern 4 core processor8 GB Memory30 GB Free Hard Disk SpaceNetwork card (wired)Virtual Environments are supportedMust have access to the internet
Network specifications:
Static externally facing IP address. Most likely, this will be your WAN IP.
(If a dynamic IP address is used, please contact the Tenfold Account Management team for assistance when configuring the Tenfold Dashboard)
If you need any assistance completing these steps or if you encounter any trouble, please reach out to our Support Team.

Firewall exceptions

Domains and IP addresses for Tenfold Cloud and Software are listed in the Tenfold Services IP Address/Domain Allow-list

Firewall ports required

ent1.bridge.callinize.com:3026 (outbound) (legacy configurations)
events.tenfold.com:443 (outbound)
intake.tenfold.com (130.211.9.159):443 (outbound)
*.pubnub.com:443 (outbound)
*.pndsn.com:443 (outbound)
*.pubnub.net:443 (outbound)
*.pubnub.io:443 (outbound)
registry.npmjs.org:443 (outbound)

If you need any assistance completing these steps or if you encounter any trouble, please reach out to our Support Team.