What is Conversation Assist?
Conversation Assist provides recommended bots and answers to your agents directly within their conversations with consumers, as well as on-demand via a dedicated widget.
By leveraging these real-time recommendations, agents can work more efficiently, save time, and achieve more consistent conversational outcomes. This tool can also help reduce the onboarding time for new agents.
Setting up bot and answer recommendations is simple and can be done in just a few clicks.
Benefits
- Efficiency: Agents receive inline recommendations and on-demand access to bots and answers, saving time and improving productivity in customer interactions.
- Consistency: By leveraging recommended responses, agents ensure more consistent and accurate messaging across conversations.
- Onboarding Speed: Reduces the time needed to onboard new agents by providing them with instant access to relevant resources and guidance.
Access Conversation Assist
- Log into Conversational Cloud.
- Open the menu on the left side of the page, and select Automate > Conversation Assist.
Learn more in our Developer Center.
Try the tutorial
If you learn by doing, check out the Using Conversation Assist tutorial.