Knowledge Center

Web Messaging
3CX/Yealink
3CX/Yealink
Account security recommendations
Add Web Messaging to your website
Add live chat to your website
Add messaging to your mobile app
Advanced Login Introduction
Advanced Workflow
Advanced Workflows
Advanced Workflows Overview
Advanced messaging dashboard user guide
Agent Activity API
Agent Workspace for live chat
Agent Workspace for messaging
Agent activity dashboard
Agent app user guide
Analytics Builder overview
Analytics Studio Overview
Analytics [Tenfold]
Asterisk
Automatic messages overview
Avaya AES TCC integration guide
Broadsoft
Bullhorn
Bullhorn (Non-embedded)
Campaigns overview
Channel Overview
Channel Overview
Channel overview
Channels Overview
Cisco Finesse
Cisco UCM
Cloud Connect Client (CCC) v2.0.5 release notes
Company Settings
Configure Tenfold to use Google as an identity provider
Configure the Tenfold UI to autostart on Windows and Mac
Configuring Agent Workspace Widgets
Connect Microsoft Dynamics to Tenfold
Connect to App Messaging
Connect to Messaging
Conversation Orchestrator overview
Conversational Marketplace
Dashboard Admin Info
Data sources & engagement attributes overview
Deprecations
Download user information from Tenfold Dashboard
Dynamic Capacity overview
Email Connect 2.0
Engineering bulletin: Potential issues with SFDC “Winter ‘22” release
Features
General
Genesys Pure Engage
Glossary
How to contact Support
Information Collection for Tickets
Install and update the Tenfold Chrome Extension (v4 Update) Floating UI
Installation guide - OLD
Introducing Generative Insights
Introducing the new manager tools
Introduction & Prerequisites
Introduction to Conversation Copilot
Knowledge Center
Knowledge Center
Log in and out of Tenfold
Manage your Tenfold subscription with the Chargebee Billing Portal
Management Console overview
Managing a contact center that messages
Marketplace overview
Meaningful Conversation Score (MCS) overview
Messaging Platform SDK
Messaging Platform SDK Overview
Messaging operations
Multi-factor authentication overview
Nextiva
Open platform
Oracle Netsuite
Outreach
Overview
Overview
Overview
Overview of Automated Conversation Summaries
Overview of Copilot Rewrite
Overview of Copilot Translate
Performance Optimizer overview
Performance dashboard for messaging
Proactive Messaging Agent Experience
Product Releases
Profiles
Queue backlog management
Queue prioritization for live chat
Real time data
Real time data for chat
Real time data for messaging
Release Notes
Report Center Enablement
Reporting metrics
Requirements for Tenfold for Service Cloud Voice
Rich Conversations overview
Rollover overview
SAML SSO
SMS connector
Salesforce Connector Installation Guide Summary
Salesforce Connector Overview
Salesforce OpenCTI
Salesforce Widget Overview
Secure forms for messaging user guide
Security
Selective Skill-Based Conversation Transcript Masking
ServiceNow (OpenFrame)
Set the agent group hierarchy
Set up and management
Social Channels Overview
SugarCRM (Non-Embedded)
Tenfold Cloud Connect (TCC) Release Notes
Tenfold Cloud Connect (TCC) v5.35.0 release notes
Tenfold Cloud Release Notes
Tenfold Dashboard Admin Guide
Tenfold Info
Tenfold Release Guide
Tenfold UI Release Notes
The LivePerson Conversational Cloud
The all agents list
Transition to Brand-Owned WhatsApp Business Accounts (WABA)
Trustworthy Generative AI for the enterprise
Use Click to Dial with Tenfold
Users
Video messaging user guide
Voice and video calls overview
Web Messaging quick start
Week of Dec 6th 2023
Week of November 27th 2024
Week of Oct 15th 2025
What's New
What's conversational AI?
What's new January 2025
Which Versions of Mitel/ShoreTel Are Supported?
Yeastar
Zendesk
[Video] Chat to Messaging: Upgrade Overview
iHub overview
2025
AI Annotator
Accessing the toolkit
Account to Account Transfer / Manual Rollover
Actual Handle Time (AHT) API - BETA
Add and Remove Admins
Advanced Matching
Advanced Workflow reference
Advanced Workflows Launcher Links
Agent App
Agent tools
Analytics Builder getting started
App Messaging
App Messaging FAQs
Apple Messages for Business Setup Guide
Asterisk
Asterisk Integration Setup Guide
Audio messaging user guide
Authenticated Web Messaging
Automated Conversation Summaries
Automatic messages configuration
Avaya AES 10.2 - TCC integration guide
Busy Message Configuration Guide
Campaign goals
Change your display language in the Desktop app
Chat dashboards
Chat to Messaging
Cisco Finesse TCC integration guide
Cisco UCM TCC integration guide
Cloud Connect Client (CCC) v2.0.4 release notes
Cloud Connect Server (CCS) Hardware and Network Specifications
Communications
Complying with SMS regulations
Configuration
Configure Analytics
Configure Automated Conversation Summaries
Configure Click to Dial country codes
Configure Company Settings
Configure Copilot Rewrite
Configure Copilot Translate
Configure Tenfold for Outreach
Configure Tenfold to use Okta as an identity provider utilizing SAML
Configure Yealink Deskphone with Tenfold
Configure an ACI webhook to integrate with Tenfold
Configure the Tenfold integration for Bullhorn
Connect Tenfold with Zendesk
Connect to Messaging overview
Consumer experience
Conversation outcomes
Create a call sequence
Dashboard overview and core features
Data Transporter User Guide
Displaying chat engagements
Dynamic Capacity per skill
Enable Click to Dial for Nextiva Softphone
Engagement Controller
Engineering Bulletin: Potential Issues with SFDC Enhanced Domain Feature
Enhanced Manager Workspace user guide
Entry Points
Generative Insights FAQs
Genesys Pure Engage TCC integration guide
Get started with our solution
Getting Started with Analytics Studio
Hotkeys
How bots work in our Conversational Cloud
How to contact support
Installation Guide
Installation guide
Integrate Broadsoft with Tenfold
Introducing Engagement Controller Analytics on Report Center
Lines of business
Live messaging
LivePerson Conversation Builder quick start
LivePerson Functions
LivePerson support policy
MCS Toolkit Deprecation
MS Dynamics
Manage users
Marketplace reporting
Messaging Platform SDK Update Policy
Messaging dashboards
Microsoft Dynamics Integration Guide
Moving from chat to messaging
Multi-factor authentication
Multi-factor authentication user manual
OIDC SSO
Oracle NetSuite Integration Guide
Performance Optimizer user guide
Prerequisites (1 of 4)
Previous What's New
Proactive Messaging
Proactive Messaging for App Messaging
Product releases
Product renaming overview
Protecting customer data
Queue prioritization overview
Quick start guides
Release Notes
Report Center Overview
Restricted LPA access
Rich Formatting overview
Routing logic overview
Salesforce Connector
Salesforce Integration Guide
Salesforce integration guide
Secure forms for chat user guide
ServiceNow Integration Guide
Social Messaging user guide
Subscribe to the Tenfold Status page
SugarCRM integration guide
Survey dashboard for live chat
Survey dashboard for messaging
Tenfold Cloud Connect (TCC) hardware and network requirements
Tenfold Cloud Connect (TCC) v5.34.0 release notes
Tenfold Cloud Connect [TCC]
Tenfold Cloud v5.35.0 release notes
Tenfold Products
Tenfold Setup - OLD
Tenfold UI Releases
Tenfold UI v5.34.0 release notes
Terms of use
Transfer voicebot calls to contact center
Update the Chrome Extension manually
User Info
Voice bots
WFM Reports
Web history
Week of November 15th 2023
Week of November 20th 2024
Week of Oct 8th 2025
What's new Q2 2024
WhatsApp Business
WhatsApp Business Account (WABA) Ownership Transition – FAQs
WhatsApp Business Messaging Setup Guide
Yeastar MyPBX Integration
[Video] Chat to Messaging: Duplicating Campaigns & Engagements
Live chat operations
2024
@Mention
Advanced Workflows
Advanced Workflows Manage Workflow (JSON)
Advanced configuration
Advanced security features
Agent Workspace User Guide
Agent survey for messaging
Agent tools
All Conversations
App Messaging capabilities
Apple Messages for Business
Apple Messages for Business Readiness
Assign User Extensions
Authorize Tenfold Cloud to read call transcripts from Avaya Conversational Intelligence
Automatic Conversation Distribution
Automatic Conversation Distribution
Avaya
Bring your own LLM
Business dashboard and grid for live chat
Business dashboard for messaging
Capacity management for manual SLA
Case management support
Categories & VBQL
Chat to Messaging: Duplicating Campaigns & Engagements
Chrome Extension Application/UI
Chrome Extension Application/UI
Cloud Connect Server (CCS) release notes
CoBrowse for live chat
Company Settings
Configure Cisco Deskphone
Configure Polycom Deskphone
Configure Tenfold to use Ping Identity as an identity provider
Configure the Voice Call record layout to show real-time transcription
Connect SugarCRM with Tenfold
Connect to Messaging user guide
Connect visitors to agents by skills
Consumer to agent file sharing
Contact Center Setup
Content Security Policy
Conversation Copilot
Copilot Rewrite
Customize Info Tab
Data & Reporting
Deprecations
Determine issue cause
Enable Click to Dial for Nextiva Softphone
Entry points
Export the “All Calls” Analytics report
Facebook
Generative Insights User Guide
Getting started with messaging
How to export 100,000 chats into a dashboard
Implement Tenfold Click to Dial tags in a custom web app
Install the Tenfold Asterisk Binary Connector
Install the Tenfold Embedded Application for Zendesk
Legacy Custom Reports Deprecation
LivePerson Conversation Builder bots
Manage phone numbers
Manage semantic dictionaries
Manually install Click to Dial and Chrome Extension (v4.28.0+)
March 2022
Match a phone number with CRM records in the Tenfold Desktop UI
Medallia user guide
Messaging
Messaging SDK
Messaging conversation segments
Microsoft Dynamics (Channel Integration Framework - CIF)
Migrate to Email Connect 2.0
Multiple away states
Net Handle Time (NHT) API - BETA
Netsuite
Open a ticket
Oracle NetSuite Tenfold Dashboard CRM setting
Photo sharing user guide
Proactive Messaging overview
Proactive engagements for Web Messaging
Queue Clean Up Solution
RCS for Business Onboarding Guide
Report Center User Guide
SMS best practices
SSO
SSO unified login (Deprecated!)
Salesforce API Version Information and Limitations
Salesforce Connector System Requirements
Salesforce Set Up (2 of 4)
Secure Forms Studio Overview
ServiceNow IT Service Management (ITSM) Integration Guide
Setting up engagement attributes
Status Dashboard push notifications
Supported versions of 3CX
Target audience
Tenfold Cloud Connect (TCC) v5.29.1 release notes
Tenfold Cloud v5.26.0 release notes
Tenfold Dashboard
Tenfold TCC Releases
Tenfold UI v5.31.0 release notes
Tenfold for Bullhorn User Guide
The power of an intent-driven contact center
Third Party Channels
Troubleshoot Tenfold Cloud Connect (TCC)
Troubleshoot a missing user after synchronizing users
Use Launcher to create weblinks
Use Tenfold for Outreach
User guide (standard)
Using the MCS Toolkit
Validate identity of consumers during conversations
Webhooks
Week of November 6th 2024
Week of November 8th 2023
Week of Sep 24th 2025
What's New
2023
AMB Business Updates
Advanced Click to Dial
Agent activity dashboard
Agent file sharing overview
Analytics Builder user guide (customization)
Analytics Features
Announcements
Automatic Message - Smart Control
Automatic messages
Broadsoft
Business Initiated Messaging
CRM Integrations
Campaigns
Click to Dial Application Extension
Cloud Connect Client Releases
Cloud Connect Server (CCS) troubleshooting checklist
Configure Avaya Conversational Intelligence (ACI) real-time transcriptions for Tenfold for Service Cloud Voice
Configure a multi-tenant Asterisk server to integrate with Tenfold
Configure workflows using Manage Workflows
Configuring response times
Copilot Rewrite overview
Copilot Translate
Create and manage users
Cross-Domain Web Messaging
Desktop Application/UI
Determine your Cloud Connect Client (CCC) version
Display Analytics on a big-screen TV
Display Tenfold Analytics tab in Salesforce
Does your LP Web Tag need to be updated?
EAI security checklist
Edit your profile
Enable Click to Dial on new Polycom firmware
FAQs
FAQs
FAQs Update to Latest Mobile SDK
Features
Features
Find users' Nextiva device IDs
Find your account number
Getting started with live chat
Goal tracker report
Hotkeys
IP masking
Information on your consumers' transactions
Instagram
Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux
Install plugins for ServiceNow
Live chat
Locate and adjust Company Settings: Advanced Settings under Phone System
Login & password
MS Dynamics OAuth and Application User Creation
Manager Workspace for messaging
Managing Report Permissions
Modern Dispositions
Our solution
Outreach
Predefined content overview
Proactive Messaging user guide
Reassign calls in Tenfold Desktop UI
SMS
Salesforce Connector - UI Package Downloads
Salesforce Widget for Agent Workspace
SameSite Cookies Chrome 80
Save notes to a contact record in NetSuite
Set up an AD FS server and configure SSO
Tenfold & VoiceBase support
Tenfold Cloud Connect (TCC) v5.27.1 release notes
Tenfold Cloud v5.25.0 release notes
Tenfold Services IP Address/Domain Allow-list
Tenfold Set Up (3 of 4)
Tenfold UI v5.29.1 release notes
Tenfold for Service Cloud Voice: architecture and data
Third-party bots
Time frame
Understand the Chrome Extension features
Use Data Memorialization with Outreach
Use Tenfold Dashboard Advanced Options with SugarCRM
Use cases
Using SMS with Twilio
Voice settings
Week of October 29th 2024
Week of October 31st 2023
Week of Sep 3rd 2025
What's new November
Workflow user guide
Agent tools for live chat
Additional Resources
Advanced Workflow
Agent groups workload distribution
Analytics
Audio repository
Bot performance dashboard for messaging
CTD Application Extension
Cisco Finesse
Configuring your firewall
Conversation Rollover
Conversation Search
Creating buttons and banners
Customize views in ServiceNow
Customizing Predefined Content
Desktop Application/UI
Determine your Cloud Connect Server (CCS) version
Disable Google Chat calling
Disable SkypeOut in SugarCRM
Enable a user
Entry points
Example workflow: Open a URL from the CRM for no-match call events
Export Features in Report Center
FAQs
FAQs
FAQs Node Agent SDK
Fallback configuration per skill
Get SDE object of a conversation
Get started
Getting started with bots
Install Omnichannel for Customer Service on MS Dynamics via Channel Integration Framework (CIF v2)
Install Tenfold Cloud Connect (TCC) for Windows
Integrate your Nextiva phone system with Tenfold Dashboard
Key LivePerson Configurations
LivePerson Browser Cookies & Storage
Locate and adjust Company Settings: Advanced Settings under CRM
Manager Workspace - Introduction & User Guide
Meaningful Conversation Score (MCS)
Microsoft 0365 OAuth 2.0 Enablement
Multi currency
Natural Language Processor
New agent manager experience
Operational & staffing dashboard
Phone system (PBX) integrations
Post-conversation survey bots
Predefined dashboards
Quick replies user guide
RCS for Business
Realtime Dashboard deprecation
Reassign a call in Call History
Rich Conversations
SSO with Azure AD
Salesforce
Schedule Cloud Connect Server service restarts using Windows Task Scheduler
Security & regulations
Set or reset your Tenfold Dashboard password
Set up Click to Dial for Digium Switchvox
Set up Tenfold Dashboard
Skills & groups
Status page
Supported and unsupported Asterisk versions
Swap between calls in the Tenfold UI
Tenfold Analytics
Tenfold Cloud Connect (TCC) v5.26.0 release notes
Tenfold Cloud Releases
Tenfold Cloud v5.24.0 release notes
Tenfold Embedded UI Installation Guide
Tenfold UI v5.27.2 release notes
Test Salesforce Connector (4 of 4)
Trustworthy Generative AI
Twilio SMS Setup Guide
Twitter
Week of Aug 20th 2025
Week of October 25th 2023
Week of September 25th 2024
What's new October
Manager tools for live chat
Workspace Configuration
Admin & settings
Advanced Configurations
Agent Auto Provision
Agent Workspace - Introduction & User Guide
Agent workspace
Analytics Builder FAQs
Change a user’s password - Tenfold
Cisco UCM
Click to Dial extensions checklist for Nextiva
Click to Dial test reference
CoBrowse for messaging
Create a Tenfold Reporting Dashboard inside Salesforce.com (SFDC)
Custom Interaction Dispositions
Email Connect
Engagement window
Example workflow: Open the matching CRM record for single-match call events
Features
Getting started
Getting started with Proactive Messaging
Goal tracker report
HIPAA compliance
Hello World
Hyperlinks overview
IP address blocking
Identify viewed products
Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Intent Manager
LP Insights deprecation
Managing maximum wait times
Managing predefined content via Campaign Builder
Match a phone number with CRM records
Meaningful Automated Conversation Score (MACS)
No call recordings when using Click to Dial for Asterisk
Notes Set Up
Permissions
Refresh your Tenfold License
Report Center Metrics and Dimensions
SSO with Salesforce
ServiceNow
Skills dashboard for live chat
Social Monitoring
Static load balancing
Surveys & Window
Technical bulletins
Tenfold Cloud Connect (TCC) v5.25.0 release notes
Tenfold Cloud Connect [TCC]
Tenfold Cloud v5.23.1 release notes
Tenfold UI v5.27.1 release notes
Tenfold for Service Cloud Voice
Tenfold for Service Cloud Voice release notes
Troubleshoot Click to Dial
Troubleshooting
Tutorial
Tutorial
Upgrade Tenfold Cloud Connect (TCC) for Windows
Use notes in the Desktop Application
Voice bot analytics
Week of Aug 13th 2025
Week of October 18th 2023
Week of September 18th 2024
What's new September
WhatsApp Business
Add dialing rules for Tenfold
Agent Goals
Attribution model
Blended accounts
Cannot connect to Asterisk-based phone system
Clearing the Cache for the Tenfold App
Cloud Connect Server [CCS]
Cloud Connect Server [CCS]
Customer Hosted Analytics Studio
Data availability and latency
Enable the phone calls list for a user in ServiceNow
Enabling In Focus Time (IFT) Tracking for the Salesforce Connector
Enabling/Disabling Structured Content Interactions for Guided Bot Conversations
Engagement attributes
Entry point
Example workflow: Search the CRM for a matching record for multi-match call events
Filter Feature Guide for Report Center
Find out how Tenfold logs Salesforce calls
Getting started with intents
Hiring agents for messaging success
IFT\EHT Use Cases
IP restriction
Importing predefined content
Instagram Setup Guide
KnowledgeAI™ with Conversation Assist
Live Chat
Manually install Tenfold Chrome and Click to Dial Extensions
Messaging
Messaging channels
Nextiva
Node Agent SDK deprecation
Private Messages overview
Secure forms
Set Up SSO Login
Set the time zone
Single Sign-On (SSO) Tenfold SSL certificate update
Social Channels
SugarCRM
Support information for partners and customers
Tenfold
Tenfold Cloud Connect (TCC) v5.24.0 release notes
Tenfold Cloud v5.23.0 release notes
Tenfold UI v5.27.0 release notes
Troubleshoot Cloud Connect Server (CCS)
Troubleshoot Omnichannel
Understand the one-to-one extension rule
Week of Aug 6th 2025
Week of October 11th 2023
Week of September 11th 2024
What's new August
WhatsApp Quick Start
Wrap-up time
Automatic Messages
Add the LivePerson tag to your website
Advanced login
Agent Status
Agent user guide
Analytics Builder permissions
Behavioral targeting
Configure failover for Cloud Connect Server (CCS)
Conversation Assist Overview
Conversational Commands
Copilot Summary Template
Digium Switchvox
Find the CRM id for a given ServiceNow entity (user, contact, phone call)
Integrate your Contact Center
LINE
LLM Gateway
Live chat
Performance Optimizer
Predefined content best practices
Sales Attribution on third-party channels
Search for and create a new record in Chrome Extension
Set up Salesforce for Service Cloud Voice
Setup of customer hosting
Step Up Authentication overview
Structured content for messaging user guide
Supported languages
TCC Metrics Retrieval Development Process
Tenfold Cloud Connect (TCC) v5.23.1 release notes
Tenfold Cloud v5.22.0 release notes
Tenfold Status
Tenfold UI v5.26.0 release notes
Tenfold for Service Cloud Voice
Troubleshoot the object Object error when connecting Tenfold and Dynamics
Understanding the reason a chat ends
Use OfficeServ to check for call activity with Samsung PBX
Voice channel
Week of August 28th 2024
Week of July 16th 2025
Week of October 4th 2023
What's New in June 2023
Whitelist your domains
Zendesk
Queue management
Accessibility policy
Additional Resources
Agent FAQs
Analytics
Assign Record Parent
Bot Analytics Template
Bots
Cloud Connect Server (CCS) Integration Guide - v4.0.x
Conversation Orchestrator
Conversation Timers in Agent Workspace
Conversational AI & automations
Genesys
Historic data masking
Introducing a new Navigation Menu and a new Design System
LivePerson Connector for Salesforce - Overview
Managing campaigns
Messaging Channels Capabilities Comparison
Parquet data dictionary for customer hosting
Resolve ServiceNow integration permission errors
Social Messaging configuration guide
Structured content for chat user guide
Surveys with live chat
Synchronize Salesforce fields with Tenfold
System requirements
TCC Failover Commands
Tenfold Cloud Connect (TCC) v5.23.0 release notes
Tenfold Cloud v5.21.0 release notes
Tenfold UI v5.25.0 release notes
Test your Web Messaging experience
Unassign a phone number from a CRM record
Viber
Week of August 21st 2024
Week of June 25th 2025
Week of September 27th 2023
APIs
Agent & Manager Workspace
Attached Data Configurator
Audit trail
Campaign settings
Case management support
General FAQs
How to Edit Reports in Report Center
Image Profanity Filter overview
Install and administer Cloud Connect Server v3.1
Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Interaction Simulator
LivePerson disaster recovery
Other ServiceNow procedures
Resolve the issue when records won't open and CTDs show Disabled in Salesforce sandbox
Routing AI Agent
Structure Content Interactivity Controls
Tenfold Cloud Connect (TCC) v5.21.0 release notes
Tenfold Cloud v5.19.1 release notes
Tenfold UI v5.24.0 release notes
Ticket users & permissions
Transfer to agent
Troubleshoot the Tenfold Chrome Extension
WeChat
Week of August 14th 2024
Week of June 18th 2025
Week of September 20th 2023
What's New Q1 2024
Audit Logs
Automatically unassign conversations from agents
Campaign dashboard and data bar
Contact Center Management
Engagement window widgets
HAR files web requests and web traffic
KakaoTalk
LivePerson Conversation Builder quick start
Mitel/Shoretel
Mutual TLS Self Service (mTLS)
Old Set Up Guides
Report Center
Tenfold Cloud Connect (TCC) v5.19.0 release notes
Tenfold Cloud v5.19.0 release notes
Tenfold UI v5.23.1 release notes
Understand the features in the Floating UI Legacy Chrome Extension
Uninstall Tenfold bridge
Uninstall Tenfold for ServiceNow
Week of August 7th 2024
Week of June 11th 2025
Week of September 13th 2023
What's New 2023 Roundup
Analytics Studio
Apple Messages for Business Forms
Auto close for messaging conversations
Cases and Opportunities in Tenfold
Data & reporting
Predictive Intelligent Targeting (PIT) Overview
Tenfold Cloud Connect (TCC) v5.18.0 release notes
Tenfold Cloud v5.18.0 release notes
Tenfold UI v5.23.0 release notes
Webex Calling Phone System (PBX) Integration
Week of July 24th 2024
Week of June 4th 2025
Week of September 6th 2023
What's New in September 2023
Dynamic Capacity
Contextual Matching
Generative Insights
Marketplace Solutions
Tenfold Cloud Connect (TCC) v5.16.0 release notes
Tenfold UI v5.22.0 release notes
Week of August 30th 2023
Week of July 17th 2024
Week of May 21st 2025
What's New in August 2023
WhatsApp Product Messaging
Yeastar
Analytics Builder
Create Record Buttons
Integration Hub (iHub)
Mitel/Shoretel
Preparing agents to start a shift
Q1 2023 in Review
Tenfold UI v5.21.0 release notes
Week of August 23rd 2023
Week of July 10th 2024
Week of May 14th 2025
Custom Resources (Related Modules)
Developer tools
Shift scheduler configuration guide
Tenfold UI v5.19.1 release notes
Week of August 16th 2023
Week of June 27th 2024
Week of May 7th 2025
Custom Search setup
Support
Tenfold UI v5.19.0 release notes
Week of April 30th 2025
Week of August 9th 2023
Week of June 18th 2024
Working hours management best practices
Benchmarks to measure messaging success
Tenfold Info Tab (Custom Information Tab)
Tenfold UI v5.18.0 release notes
Week of April 23rd 2025
Week of August 2nd 2023
Week of June 5th 2024
Desktop Notifications
Tenfold UI v5.16.0 release notes
Week of April 16th 2025
Week of July 26th 2023
Week of May 15th 2024
Dispositions
Tenfold UI Download Archive (v4.56.0 and earlier)
Week of April 8th 2025
Week of July 19th 2023
Week of May 1st 2024
Don’t Auto Log Calls
Week of April 24th 2024
Week of July 12th 2023
Week of March 26 2025
Follow-up Email Templates
Week of April 17th 2024
Week of July 5th 2023
Week of March 19th 2025
High Velocity Sales (HVS)
Week of April 10th 2024
Week of June 28th 2023
Week of March 5th 2025
Inbound Number (Campaign) Tracking
Week of April 2nd 2024
Week of Feb 26th 2025
Week of June 21st 2023
Launch an Online Meeting
Week of Feb 12th 2025
Week of June 14th 2023
Week of March 27th 2024
Local Presence
Week of Feb 4th 2025
Week of June 7th 2023
Week of March 20th 2024
Log unmatched calls to CRM
Week of Jan 29th 2025
Week of March 6th 2024
Week of May 24th 2023
Modern Dispositions
Week of Feb 21st 2024
Week of Jan 15th 2025
Week of May 10th 2023
Natural Language Processor
Week of Feb 28th 2024
Week of Jan 22nd 2025
Week of May 3rd 2023
Notes Setup
Week of April 3rd 2023
Week of Feb 14th 2024
Omni-Channel - Tenfold
Week of Feb 7th 2024
Week of March 17th 2023
Open Landing Page
Week of Jan 24th 2024
Week of March 15th 2023
Search Result Infosets
Week of Jan 18th 2024
Week of March 1st 2023
Single Sign-on (SSO)
Week of February 22nd 2023
Single Sign-on (SSO)
Week of February 15th 2023
Social Media Lookup
Week of February 8th 2023
Sync Users Filtering
Week of February 1st 2023
Send SMS
Week of January 25th 2023
Talk Time
Week of January 5th 2023
Configure Tenfold App Default Settings to use a Firebase proxy
Week of December 14 2022
Teams
Week of December 7 2022
Voice Link
Week of November 30 2022
Week of November 23 2022
Week of November 16 2022
Week of November 9 2022
Week of November 2 2022
Week of October 27 2022
Week of October 19 2022
Week of October 12 2022
Week of September 28 2022
Week of September 22 2022
Week of September 15 2022
Week of September 8 2022
Week of August 24 2022
Week of August 3 2022
Week of July 27 2022
Week of July 20 2022
Week of July 13 2022
Week of July 6 2022
Week of June 29 2022
Week of June 22 2022
Week of June 8 2022
Week of June 1st 2022
Week of May 18 2022
Week of May 11 2022
Week of April 27 2022
Week of April 20 2022
Week of April 13 2022
Week of April 6 2022
Week of March 23 2022
Week of March 30 2022
Week of March 17th 2022
Week of March 16 2022
Week of March 9 2022
Week of March 2nd 2022
Week of February 23rd 2022
Week of February 16th 2022
Week of February 9th 2022
Week of January 12th 2022
Week of November 3rd 2021
Week of November 10th 2021

Salesforce OpenCTI

In this section:

Salesforce Integration Guide
Create a Tenfold Reporting Dashboard inside Salesforce.com (SFDC)
Display Tenfold Analytics tab in Salesforce
Tenfold Embedded UI Installation Guide
View Salesforce API limits
Synchronize Salesforce fields with Tenfold
Find out how Tenfold logs Salesforce calls
Resolve the issue when records won't open and CTDs show Disabled in Salesforce sandbox
Troubleshoot Omnichannel