Tenfold UI v5.29.1 release notes

Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold.

Update Release notes

Released 17th November, 2024

Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions include n - 2 versions (where n is the current version).
Windows versions: Windows 10 and later are supported
MacOS versions: MacOS 10.14 (Mojave) and later

For the latest release notes, see Tenfold UI release notes.

🚫 For Tenfold UI release notes 4.56 and earlier, see Tenfold UI Download Archive (v4.56.0 and earlier).

For instructions on updating, see Update Tenfold.

Desktop App:

Windows
Mac - currently not available - please refer to v5.16.0
- For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Portable
WinZip

Salesforce Embedded UI [OpenCTI] :

See Install the embedded UI for Salesforce OpenCTI

MS Dynamics Embedded UI :

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.29.1/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI :

See Install the Tenfold UI for ServiceNow OpenFrame

Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
Version-controlled: https://app.tenfold.com/v5.29.1/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI :

See Install the Tenfold Embedded Application for Zendesk

Chrome Extensions :

Tenfold Full UI Chrome Extension:

Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)

Click-To-Dial [CTD] Chrome Extension:

Click to Dial extension : Current Chrome Web Store-approved version
Direct download: Click to Dial Extension: Requires manual installation (side-loading)

We’ve implemented multiple fixes and updates to enhance platform stability and performance across all environments.

TF-20050: [Defect] TCC Fails to Reconnect to AES on Redhat After DMCC Library Update to 10.2
- Fixed an issue where the Telephony Connector Component (TCC) failed to reconnect to AES servers on Redhat systems following a library update. Connections are now reliable and uninterrupted.
TF-20061: [Defect]: Call Not Displayed on Tenfold App (Intermittent)
- Addressed an intermittent issue that caused calls to not appear in the Tenfold App. This fix ensures better consistency and call visibility.
TF-19981: [Defect] Extensions Not Displayed in Dashboard After Call Initiation via Interaction Simulator
- Resolved an issue where extensions were missing from the dashboard after a simulated call was initiated. All relevant extensions now display correctly.
TF-20041: [Defect]: Call Not Displayed on Tenfold App
- Fixed a defect causing calls to occasionally not display in the app for users testing QA patches.
TF-20042: [Defect] Unable to Load Analytics Page
- Corrected an issue preventing the Analytics page from loading in QA-patched environments.
TF-20070: [Defect]: Blind Transfer Target Unable to See Related Events
- Fixed an issue where users could not view related events when blind-transferring calls, improving the call-handling workflow.