➡️ I already asked 20 questions, when will the question counter be reset?
The counter for your questions is reset at midnight, 12am of EST time (UTC/GMT -5).
➡️ Appears there is a limit of 20 questions per time period, Is this per account or user?
The question limit is per user.
➡️ How can I share the Insight answer or save it?
Currently, we do not offer the answer saving or exporting options such as printing or saving as PDF. We suggest you Copy and Paste the answer into an email, text document, or presentation slides. Keep in mind that the answers will be deleted from the Insights page after midnight 12 AM EST.
➡️ Can I read the conversations that were used to provide an answer to my question?
At present, this functionality is not available; however, it is under consideration for future enhancement. Meanwhile, we provide the conversation extract and conversation transcript of the selected conversations, forming the basis for the response.
➡️ Can I select conversations to be used for analysis rather than use a random selection?
To improve conversation-type targeting we've integrated a filtering feature. This function empowers users to refine their search by submitting relevant keywords and applying filters related to skills, MCS (Meaningful Conversation Score), and conversation sources. This capability allows us to identify the most pertinent conversations, ultimately leading to more profound insights.
➡️ How will LivePerson use the questions and answers generated by the Generative Insights?
We will monitor the types of questions asked by the users of this feature to ensure that our LLM prompt is optimized for most frequent questions. We assume that your questions do not contain any confidential or private information.
➡️ I want to request new functionality to this product or report an issue. How can I submit a feature request or a bug report?
A pop-up survey integrated into the Generative Insights UI is set to appear once every six months.
➡️ I want to ask questions about conversations that are still ongoing in order to detect issues in a timely manner. Is that possible?
No. Generative Insights operates exclusively on closed conversations. The architecture of Generative Insights does not accommodate real-time or open conversations.
➡️ Is there a functionality to save questions for future use?
Currently we do not offer this functionality, but we consider it as a future enhancement. If you want to ask the same question later, e.g. on a different day, you have to retype it.
➡️ Is there a functionality to modify questions once it is submitted?
No, currently, this functionality is not supported. Once a question is submitted, you won't be able to rephrase it or modify the filter. Any changes would require asking a new question.
➡️ Can I rephrase a question to have a deeper dive on the answer to my previous question?
No, currently all questions are independent from each other. You cannot get back to the previously selected conversations.
➡️ How do we select the 100 conversions?
The software will randomly select 100 conversations from the last day, week, or month and generate an answer to your question. You can use filters to select more specific conversations. The Filter functionality provides users with the ability to customize their query by applying specific filters. Allowing users to narrow down and refine the information they seek.
➡️ What happens when you ask irrelevant questions to Gen Insights?
When a user asks an irrelevant or unsupported question, two possible scenarios may unfold:
1. The user might receive inaccurate and incompatible insights. To verify this, they can refer to the 'View Conversation' table.
2. Alternatively, the user may encounter the following message: "Sorry, it is not possible to provide an answer to this question.
➡️ How are my conversations protected on Azure?
Liveperson has a legal agreement with Azure that none of the outgoing data will be used in any capacity for training. Azure OpenAI does not use our prompts and responses for training.
➡️ On which Azure model is Generative Insights based?
Generative Insights is built upon a combination of both the 3.5 and 4 models.