Tenfold Release Guide
Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold.
Update Release notes
Released 24 January, 2023 and contains 5.14.0 and 5.15.0
Tenfold Cloud Connect (TCC) hardware and network requirements
Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux
Install Tenfold Cloud Connect (TCC) for Windows
Downloads
RPM packages
Windows installer
General improvements
- TF-17056: Added support for 64-bit Java.
Phone system-specific improvements
Avaya AES
- SUS-1952: Resolved an issue that caused agent status updates to fail after a failover.
- SUS-1756: Added the ability to configure the CM names instead of IP addresses.
- SUS-1994: Resolved an issue that prevented a reconnection with AES after a failback.
- SUS-1991: Resolved an issue that prevented a call from being able to be disconnected during some conference scenarios.
Cisco Finesse UCCE
- SUS-1929: Resolved an issue that caused warm transfers to fail.
- SUS-1831: Resolved an issue that caused phone number formatting rules to not be applied to phone numbers beginning with a plus.
- SUS-1931: Resolved an issue that caused warm transfers to external numbers to be treated as two separate calls.
- SUS-1929: Resolved an issue that caused the Tenfold app to not show an incoming call when a user was receiving a transfer.
- REQ-452: Added the HA feature.
- REQ-186: Added the agent login ability.
If you need any assistance completing these steps or if you encounter any trouble, please reach out to our Support Team.