Knowledge Center

Web Messaging
3CX/Yealink
Account security recommendations
Add Web Messaging to your website
Add live chat to your website
Add messaging to your mobile app
Advanced Login Introduction
Advanced messaging dashboard user guide
Agent Activity API
Agent Workspace for live chat
Agent Workspace for messaging
Agent activity dashboard
Analytics Builder overview
Analytics Studio Overview
Automatic messages overview
Bullhorn (Non-embedded)
Campaigns overview
Cases and Opportunities in Tenfold
Channel Overview
Channel overview
Channels Overview
Chrome Extension Application/UI
Configuring Agent Workspace Widgets
Connect to App Messaging
Connect to Messaging
Conversation Copilot
Conversation Orchestrator overview
Conversational Marketplace
Data sources & engagement attributes overview
Deprecations
Dynamic Capacity overview
Engineering bulletin: Potential issues with SFDC “Winter ‘22” release
Getting started with Insights
Glossary
How to contact Support
How to contact support
Introducing Generative Insights
Introducing the new manager tools
Introduction & Prerequisites
Knowledge Center
Knowledge Center
Login & password
Manage your Tenfold subscription with the Chargebee Billing Portal
Management Console overview
Managing a contact center that messages
Marketplace overview
Meaningful Conversation Score (MCS) overview
Messaging Platform SDK Overview
Messaging operations
Multi-factor authentication overview
Open platform
Overview
Overview
Overview
Overview
Performance Optimizer overview
Performance dashboard for messaging
Proactive Messaging Agent Experience
Profiles
Queue backlog management
Queue prioritization for live chat
Real time data
Real time data for chat
Real time data for messaging
Release Notes
Report Center Overview
Reporting metrics
Rich Conversations overview
Rollover overview
SAML SSO
SMS connector
Salesforce Widget Overview
Secure forms for messaging user guide
Security
Set the agent group hierarchy
Set up and management
Social Channels Overview
Tenfold Info
The LivePerson Conversational Cloud
The all agents list
Trustworthy Generative AI for the enterprise
Users
Video messaging user guide
Voice bots
Web Messaging quick start
Week of March 19th
Week of November 27th 2024
What's New
What's conversational AI?
iHub overview
Live chat operations
2025
Accessing the toolkit
Account to Account Transfer / Manual Rollover
Actual Handle Time (AHT) API - BETA
Agent App
Analytics Builder getting started
App Messaging
App Messaging FAQs
Apple Messages for Business Setup Guide
Asterisk
Audio messaging user guide
Authenticated Web Messaging
Automatic messages configuration
Campaign goals
Chat dashboards
Click to Dial Application Extension
Company Settings
Complying with SMS regulations
Configuration
Configure a multi-tenant Asterisk server to integrate with Tenfold
Connect to Messaging overview
Consumer experience
Conversation outcomes
Copilot Rewrite Overview
Data & Reporting
Data Transporter User Guide
Displaying chat engagements
Dynamic Capacity per skill
Engagement Controller
Engineering Bulletin: Potential Issues with SFDC Enhanced Domain Feature
Enhanced Manager Workspace user guide
Facebook
Generative Insights FAQs
Get started with our solution
Getting Started with Analytics Studio
Hotkeys
How bots work in our Conversational Cloud
Insights user guide
Installation guide
Introducing MCS on Report Center
Lines of business
Live messaging
LivePerson Conversation Builder bots
LivePerson Conversation Builder quick start
LivePerson Functions
LivePerson support policy
Manage phone numbers
Marketplace reporting
Medallia user guide
Messaging
Messaging Platform SDK Update Policy
Messaging dashboards
Microsoft Dynamics (Channel Integration Framework - CIF)
Moving from chat to messaging
Multi-factor authentication
Multi-factor authentication user manual
OIDC SSO
Performance Optimizer user guide
Proactive Messaging
Proactive Messaging for App Messaging
Product releases
Product renaming overview
Protecting customer data
Queue prioritization overview
Quick start guides
Release Notes
Restricted LPA access
Rich Formatting overview
Routing logic overview
Salesforce Widget Installation guide
Salesforce integration guide
Secure forms for chat user guide
Status page
Subscribe to the Tenfold Status page
Survey dashboard for live chat
Survey dashboard for messaging
Tenfold Products
Terms of use
Transfer voicebot calls to contact center
Web history
Week of March 5th 2025
Week of November 20th 2024
What's new January 2025
WhatsApp Business
WhatsApp Business Messaging Setup Guide
2024
Advanced security features
Agent Workspace User Guide
Agent app user guide
Agent survey for messaging
Agent tools
All Conversations
App Messaging capabilities
Apple Messages for Business
Apple Messages for Business Readiness
Automatic Conversation Distribution
Automatic Conversation Distribution
Avaya AES
Bring your own LLM
Business dashboard and grid for live chat
Business dashboard for messaging
Campaigns
Capacity management for manual SLA
Categories & VBQL
Cloud Connect Server
CoBrowse for live chat
Configure Tenfold to use Google as an identity provider
Connect to Messaging user guide
Connect visitors to agents by skills
Consumer to agent file sharing
Contact Center Setup
Content Security Policy
Creating dashboards
Determine issue cause
Entry points
Features
Generative Insights User Guide
Getting started with messaging
How to export 100,000 chats into a dashboard
Instagram
Live chat
Managing Report Permissions
Messaging SDK
Messaging conversation segments
Multiple away states
Net Handle Time (NHT) API - BETA
Open a ticket
Oracle Netsuite
Photo sharing user guide
Proactive Messaging overview
Proactive engagements for Web Messaging
Queue Clean Up Solution
SMS best practices
SSO
Salesforce Widget for Agent Workspace - Advanced configuration
Secure Forms Studio Overview
Self service configuration for Conversation Summaries
Setting up engagement attributes
Status Dashboard push notifications
Surveys & Window
Target audience
Tenfold Dashboard
Tenfold Setup
The power of an intent-driven contact center
Third Party Channels
Third-party bots
User guide (standard)
Using the MCS Toolkit
Validate identity of consumers during conversations
Voice settings
Webhooks
Week of Feb 26th 2025
Week of November 6th 2024
What's New
What's new November
Workflow user guide
Agent activity dashboard
Agent file sharing overview
Analytics Builder user guide (customization)
Analytics Features
Analytics [Tenfold]
Announcements
Audio repository
Automatic Message - Smart Control
Automatic messages
Broadsoft
Business Initiated Messaging
CRM Integrations
Configuration guide
Configure Tenfold to use Okta as an identity provider utilizing SAML
Configuring response times
Conversation Copilot
Conversation Rollover
Create and manage users
Creating new widgets
Desktop Application/UI
Determine your Cloud Connect Client (CCC) version
EAI security checklist
Entry points
Features
Find your account number
General
Getting started with live chat
Goal tracker report
Hotkeys
IP masking
Information on your consumers' transactions
Meaningful Conversation Score (MCS)
Our solution
Outreach
Post-conversation survey bots
Predefined content overview
Proactive Messaging user guide
Report Center Enablement
SMS
Salesforce Connector
SameSite Cookies Chrome 80
Self service configuration for Rewrite
Tenfold & VoiceBase support
Time frame
Twitter
Use cases
Using SMS with Twilio
Week of Feb 12th 2025
Week of October 29th 2024
What's new October
Agent groups workload distribution
Agent tools
Agent user guide
Bot performance dashboard for messaging
Cisco Finesse
Configure Tenfold to use Ping Identity as an identity provider
Configuring your firewall
Conversation Search
Creating buttons and banners
Customizing Predefined Content
Determine your Cloud Connect Server (CCS) version
Enable a user
FAQs
FAQs
Fallback configuration per skill
Features
Filtering
Get started
Getting started with bots
Intent Manager
LivePerson Browser Cookies & Storage
Manager Workspace for messaging
Meaningful Automated Conversation Score (MACS)
Multi currency
New agent manager experience
Operational & staffing dashboard
Phone system (PBX) integrations
Predefined dashboards
Quick replies user guide
Report Center User Guide
Rich Conversations
Salesforce OpenCTI
Salesforce Widget for Agent Workspace
Skills & groups
Social Channels
Social Monitoring
Tenfold Cloud Connect
Tenfold Dashboard Admin Guide
Trustworthy Generative AI
Twilio SMS Setup Guide
Voice bot analytics
Week of Feb 4th 2025
Week of September 25th 2024
What's new September
Agent tools for live chat
Agent FAQs
Agent workspace
Analytics Builder
Analytics Builder FAQs
Cisco UCM
CoBrowse for messaging
Customer Hosted Analytics Studio
Display Tenfold Analytics tab in Salesforce
Email Connect
Engagement window
FAQs Node Agent SDK
Getting started
Getting started with Proactive Messaging
Grouping attributes
HIPAA compliance
Hyperlinks overview
IP address blocking
Identify viewed products
Instagram Setup Guide
Introducing Bot Analytics on Report Center
KnowledgeAI™ with Conversation Assist
Managing maximum wait times
Managing predefined content via Campaign Builder
Permissions
ServiceNow (OpenFrame)
Skills dashboard for live chat
Static load balancing
Technical bulletins
Tenfold
Tenfold Cloud Connect (TCC) Release Notes
Troubleshooting
Tutorial
Tutorial
Week of Jan 29th 2025
Week of September 18th 2024
What's new August
WhatsApp Business
Manager tools for live chat
Attribution model
Blended accounts
Conversation Assist Overview
Data availability and latency
Enabling/Disabling Structured Content Interactions for Guided Bot Conversations
Engagement attributes
Entry point
General FAQs
Getting started with intents
Hiring agents for messaging success
IP restriction
Importing predefined content
Integrate your Contact Center
LINE
Live Chat
Messaging
Messaging channels
Private Messages overview
Requirements for Tenfold for Service Cloud Voice
Secure forms
Set the time zone
Setup of customer hosting
SugarCRM (Non-Embedded)
Support information for partners and customers
Tenfold for Service Cloud Voice
Unsupervised NLU Model
Webex Calling Phone System (PBX) Integration
Week of Jan 15th 2025
Week of September 11th 2024
What's new Q2 2024
WhatsApp Quick Start
Wrap-up time
Automatic Messages
Workspace Configuration
Add the LivePerson tag to your website
Advanced login
Analytics Builder permissions
Behavioral targeting
Conversation Orchestrator
Conversational Commands
Digium Switchvox
Live chat
Parquet data dictionary for customer hosting
Performance Optimizer
Predefined content best practices
Sales Attribution on third-party channels
Salesforce Connector - UI Package Downloads
Structured content for messaging user guide
Supported languages
Taxonomy guide
Tenfold Cloud Connect (TCC) v5.16.0 release notes
Tenfold Status
Tenfold UI Release Notes
Understanding the reason a chat ends
Viber
Voice and video calls overview
Voice channel
Week of August 28th 2024
Week of Jan 22nd 2025
What's New Q1 2024
Whitelist your domains
Zendesk
Queue management
AI Annotator
Accessibility policy
Additional Resources
Analytics
Bots
Conversational AI & automations
Genesys Pure Engage
Historic data masking
Insights FAQs
Introducing a new Navigation Menu and a new Design System
LivePerson Connector for Salesforce - Overview
Managing campaigns
Step Up Authentication overview
Structured content for chat user guide
Surveys with live chat
System requirements
Tenfold Cloud Connect (TCC) v5.18.0 release notes
Test your Web Messaging experience
WeChat
Week of August 21st 2024
Audit trail
Campaign settings
Case management support
Contact Center Management
Image Profanity Filter overview
Insights
Integration Hub (iHub)
Interaction Simulator
KakaoTalk
Messaging channels capabilities comparison
Routing AI Agent
Structure Content Interactivity Controls
Tenfold Cloud Connect (TCC) v5.19.0 release notes
Transfer to agent
Week of August 14th 2024
What's New 2023 Roundup
APIs
Agent & Manager Workspace
Automatically unassign conversations from agents
Campaign dashboard and data bar
Engagement window widgets
HAR files web requests and web traffic
LivePerson disaster recovery
Mitel/Shoretel
Mutual TLS Self Service (mTLS)
Social Messaging user guide
Tenfold Cloud Connect (TCC) v5.21.0 release notes
Week of August 7th 2024
What's New in September 2023
Apple Messages for Business Forms
Auto close for messaging conversations
Data & reporting
Nextiva
Predictive Intelligent Targeting (PIT) Overview
Report Center
Tenfold Cloud Connect (TCC) v5.23.0 release notes
Week of July 24th 2024
What's New in August 2023
Dynamic Capacity
Analytics Studio
Marketplace Solutions
Tenfold Cloud Connect (TCC) v5.23.1 release notes
Week of July 17th 2024
What's New in June 2023
WhatsApp Product Messaging
Yeastar
Admin & settings
Generative Insights
Preparing agents to start a shift
Q1 2023 in Review
Tenfold Cloud Connect (TCC) v5.24.0 release notes
Week of July 10th 2024
2022 Year in Review
Security & regulations
Shift scheduler configuration guide
Tenfold Cloud Connect (TCC) v5.25.0 release notes
Week of June 27th 2024
Week of March 8th 2023
Developer tools
Spring4Shell: A Java Spring Framework Remote Code Execution vulnerability
Tenfold Cloud Connect (TCC) v5.26.0 release notes
Week of June 18th 2024
Working hours management best practices
Benchmarks to measure messaging success
March 2022
Support
Tenfold Cloud Connect (TCC) v5.27.1 release notes
Week of June 5th 2024
December 2021
FAQs
Tenfold Cloud Connect (TCC) v5.29.1 release notes
Week of May 15th 2024
Apache Log4j vulnerability
Tenfold Cloud v5.18.0 release notes
Week of May 1st 2024
November 2021
Tenfold Cloud v5.19.0 release notes
Week of April 24th 2024
Tenfold Cloud v5.19.1 release notes
Week of April 17th 2024
Tenfold Cloud v5.21.0 release notes
Week of April 10th 2024
Tenfold Cloud v5.22.0 release notes
Week of April 2nd 2024
Tenfold Cloud v5.23.0 release notes
Week of March 27th 2024
Tenfold Cloud v5.23.1 release notes
Week of March 20th 2024
Tenfold Cloud v5.24.0 release notes
Week of March 6th 2024
Tenfold Cloud v5.25.0 release notes
Week of Feb 21st 2024
Tenfold Cloud v5.26.0 release notes
Week of Feb 28th 2024
Tenfold for Service Cloud Voice overview
Week of Feb 14th 2024
Tenfold for Service Cloud Voice release notes
Week of Feb 7th 2024
Tenfold UI Download Archive (v4.56.0 and earlier)
Week of Jan 24th 2024
Tenfold UI v5.24.0 release notes
Week of Jan 18th 2024
Tenfold UI v5.25.0 release notes
Troubleshoot Tenfold Cloud Connect (TCC)
Which Versions of Mitel/ShoreTel Are Supported?
Add dialing rules for Tenfold
Tenfold Analytics
Change a user’s password - Tenfold
Clearing the Cache for the Tenfold App
Configure an ACI webhook to integrate with Tenfold
Configure Tenfold App Default Settings to use a Firebase proxy
Configure Tenfold for Outreach
Configure the Tenfold integration for Bullhorn
Configure the Tenfold UI to autostart on Windows and Mac
Configure Yealink Deskphone with Tenfold
Connect Microsoft Dynamics to Tenfold
Connect SugarCRM with Tenfold
Connect Tenfold with Zendesk
Create a Tenfold Reporting Dashboard inside Salesforce.com (SFDC)
Implement Tenfold Click to Dial tags in a custom web app
Install and administer Cloud Connect Server v3.1
Install and update the Tenfold Chrome Extension (v4 Update) Floating UI
Install Omnichannel for Customer Service on MS Dynamics via Channel Integration Framework (CIF v2)
Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux
Install plugins for ServiceNow
Install Tenfold Cloud Connect (TCC) for Windows
Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
Install the Tenfold Asterisk Binary Connector
Install the Tenfold Embedded Application for Zendesk
Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)
Integrate Broadsoft with Tenfold
Integrate your Nextiva phone system with Tenfold Dashboard
Log in and out of Tenfold
Manually install Tenfold Chrome and Click to Dial Extensions
Match a phone number with CRM records in the Tenfold Desktop UI
Omni-Channel - Tenfold
Reassign calls in Tenfold Desktop UI
Refresh your Tenfold License
Uninstall Tenfold for ServiceNow
Set or reset your Tenfold Dashboard password
Set or reset your Tenfold Dashboard password
Set up Salesforce for Service Cloud Voice
Set up Tenfold Dashboard
Swap between calls in the Tenfold UI
Synchronize Salesforce fields with Tenfold
Tenfold Cloud Connect (TCC) hardware and network requirements
Tenfold for Bullhorn User Guide
Tenfold for Service Cloud Voice: architecture and data
Tenfold Info Tab (Custom Information Tab)
Tenfold UI v5.16.0 release notes
Tenfold UI v5.18.0 release notes
Tenfold UI v5.19.0 release notes
Tenfold UI v5.19.1 release notes
Tenfold UI v5.21.0 release notes
Tenfold UI v5.22.0 release notes
Tenfold UI v5.23.0 release notes
Tenfold UI v5.23.1 release notes
Tenfold UI v5.26.0 release notes
Tenfold UI v5.27.0 release notes
Tenfold UI v5.27.1 release notes
Tenfold UI v5.27.2 release notes
Tenfold UI v5.29.1 release notes
Information Collection for Tickets
Tenfold Services IP Address/Domain Allow-list
Troubleshoot Click to Dial
Troubleshoot Cloud Connect Server (CCS)
Troubleshoot the object Object error when connecting Tenfold and Dynamics
Troubleshoot the Tenfold Chrome Extension
Understand the one-to-one extension rule
Uninstall Tenfold bridge
Upgrade Tenfold Cloud Connect (TCC) for Windows
Use Click to Dial with Tenfold
Use Tenfold Dashboard Advanced Options with SugarCRM
Use Tenfold for Outreach
Yeastar MyPBX Integration

Tutorial

Check out the video below for a comprehensive tutorial of the New Manager Workspace. You can also view the video directly at this link.

https://player.vimeo.com/video/358055055