➡️ Exact delivery dates may vary, so some features may not be immediately available on the publication date. For your specific access dates, please contact your LivePerson account team.
🚨The timing and scope of all changes remain at the sole discretion of LivePerson and are subject to change.
Generative AI - An update on our initiative to migrate to Google Gemini
This is another update on LivePerson's initiative to migrate to Google Gemini models for our Conversational Cloud products using Generative AI.
Recall that your primary source of information is this article in our Community Center.
Here's what's new:
North America: Reminder about upcoming cutovers for KnowledgeAI
As first announced in our July 22, 2026 release notes, this is a reminder about the upcoming cutover to Gemini for custom prompts for KnowledgeAI. This cutover will be performed on August 2, 2026.
This impacts the following products:
See our info on the general migration process, and learn more about cutover of custom prompts.
➡️ Call to action: We encourage you to perform a review of all of your custom prompts and manually migrate them to Gemini before this cutover.
EMEA and North America brands: Upcoming cutovers for aiStudio
We are continuing to formulate plans to cutover all custom flows in aiStudio. However, the cutover for the EMEA region will change from August 13, 2026 to a future date (to be identified).
Stay tuned, as we'll let you know both the EMEA and North America dates as soon as possible.
🚨 Learn important info about this cutover process in this section of our article.
All brands using Conversation Builder Routing AI agents: A request for you to migrate to Gemini yourself
If your solution uses a Conversation Builder Routing AI agent, please proactively migrate its prompts to Gemini yourselves. In this particular product case, you are best positioned to identify your own impacted configurations, so your proactive action helps to ensure a smooth and timely transition. (Learn about testing and migration guidance.)
On a future date, we'll perform a catch-all cutover for all brands that have not yet self-migrated. Brands impacted by the catch-all cutover will be notified about its dates via LivePerson's Status Page portal. If you're not already subscribed to receive notifications, we recommend you do so at this link.