➡️ Exact delivery dates may vary, so some features may not be immediately available on the publication date. For your specific access dates, please contact your LivePerson account team.
🚨The timing and scope of all changes remain at the sole discretion of LivePerson and are subject to change.
Generative AI applications - Update on our initiative to migrate to Google Gemini
This is another update on LivePerson's initiative to migrate to Google Gemini models for our Conversational Cloud products using Generative AI.
Recall that your primary source of information is this article in our Community Center.
Here's what's new:
Notice to all brands: New prompts available soon for aiStudio custom flows
If you're using aiStudio custom flows (i.e., you created the flow from scratch, not from a predefined use case), be advised that Gemini-optimized prompts will be available on the following dates:
- North America region: May 19, 2026
- EMEA and APAC regions: May 20, 2026
Testing by you can begin on these dates.