nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Knowledge Center

Configure Copilot Translate

Get started

If you’d like Copilot Translate turned on for your account, submit your request via this form.

Assign permission to profiles

You must enable the following permission in the relevant profiles (Agent, Agent Manager, etc.) as appropriate for your solution:

Use Copilot Translate - This allows the user to translate messages.

Assigning permissions to profiles is done via Manage > Users & Skills > Profiles.

➡️ After assigning the permission, wait 10 to 15 minutes before checking for the Copilot Translate feature in the Agent Workspace.

Test the solution

No special considerations are needed for testing the standard solution. Once setup is complete, test the use cases critical to your brand and verify the translations are as expected.