Release Summary
The latest release of the Tenfold Cloud platform delivers essential updates for both US and EU regions. This update focuses on core security, performance, and stability, alongside general platform refinements and important customer issue resolutions.
This release applies only to the core Tenfold Cloud platform and has no impact on the Conversational Cloud (Conv Cloud) or any related Line of Business (LOB) Anywhere components.
Key Areas of Improvement
Enhanced Security
We have implemented critical updates to further strengthen the platform's security posture, ensuring a safer and more protected environment.
- Vulnerability Remediation: Addressed and patched multiple security vulnerabilities, including those related to sensitive data detection and handling within the system.
- Third-Party Updates: Upgraded several external components and packages to their latest secure versions, and removed or replaced outdated or vulnerable dependencies.
Performance and Stability Improvements
These updates ensure a more reliable and efficient experience for all users.
- System Optimization: Implemented various optimizations across the platform, including improvements to backend query processing and key service components.
- Reduced Start-up Time: Significant reduction in the time required for certain environments to fully initialize.
- General Platform Health: Applied general platform and package upgrades to maintain overall stability and performance.
Platform Refinements
We've focused on cleaning up the core platform to make troubleshooting and maintenance more efficient.
- Error Logging Cleanup: Reduced the volume of non-critical or excessive error logging across key services to improve log clarity and maintainability.
Customer Issue Resolutions
This release includes fixes for reported issues to ensure a smoother and more consistent user experience.
- User Interface (UI) Fixes: Resolved issues affecting the reliable display and loading of data within the user workspace.
- Call Handling Logic: Corrected specific behaviors related to call cleanup upon agent logout and refined how internal agent methods are triggered.
- Call Data Integration: Improved support for new standards in handling call data from Interactive Voice Response (IVR) systems.
New Features & User Experience (UX) Enhancements
Agent Workspace Updates
- Call End Indicator: Added a clear visual indicator in the agent workspace to show whether the agent or the customer was the party who terminated the call.
- New Telephony Feature Support: Added support for a commonly used telephony feature that allows agents to use the same profile across different physical devices.
Documentation
- Partner Resource Updates: All external links and partner documentation have been updated to reference community-based resources.