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The primary distinction is that "Questions" are meant to be answered and then closed, contributing to the Community's collective knowledge. In contrast, "Discussions" are more open-ended; they invite conversation about features or best practices without requiring a resolution. They serve as a platform for users to share…
We are pleased and proud to announce LivePerson's new Trust Center. Speed up your periodic compliance assessments with quick access to the information you need. Leverage the answers and assets you need to both assess and validate LivePerson as your valued solution provider. You can find it from the tab at the top of your…
After watching the Morgan & Morgan webinar how likely are you to consider implementing Gen AI?
Could we get an understanding of what changes Morgan & Morgan implemented for this?
Could we get more information on how Morgan & Morgan is using Generative AI in their legal operations?
Welcome to a video overview of Chat to Messaging: Duplicating Campaigns & Engagements. If you are currently using the legacy Chat solution and planning to upgrade to Messaging, this guide will walk you through the necessary steps for Duplicating Campaigns & Engagements.
Welcome to an overview of Chat to Messaging. This is an overview that will be helpful if you are currently using the legacy LivePerson Chat and are planning to upgrade soon to the Messaging solution.
Part of the preparation for moving from Chat to Messaging will require the duplication of Campaigns and Engagements. We've separated this prep section into four steps - Below is an example of a post-duplicated Engagement, showing the updated Conversation type changed from Live Chat to Messaging, a new bot skill, and the…
The Manager Workspace is a built-in, specialized workspace dedicated to the success of agent managers. The Manager Workspace landing page provides a centralized location for the data and agent information needed to manage a shift. The Manager Workspace will help boost performance by: Offering a quick and comprehensive view…
The Agent Workspace simplifies agent operations to increase agent focus and efficiency. The workspace design is designed for omnichannel customer engagement operations, with the conversation list and incoming conversations prominently displayed to enable agents to swiftly manage many conversations. Helpful Resources:…
Note: The latest Web Tag version (1.10.0) is advised for full web messaging support. How to verify your LP Web Tag version, using Chrome browser: Navigate to a known LP Tagged page on the brand website Right-click on the Chat web engagement (or anywhere on the page) and select Inspect At the top of the Developers toolbar,…
LivePerson’s Conversational Cloud was created with messaging in mind, providing a fully outfitted workspace and suite of tools to help you handle, manage, and scale messaging operations. This shift from traditional voice calls and live chat to messaging is transforming the way brands and consumers communicate. To leave a…
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