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Welcome to our Community What would you like to see more of?
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New? Start Here
Welcome… Tips & Tricks… This discussion community has been created so that you can exchange ideas, converse, and meet others who share a common interest. Remember, vague discussions are hard to act on so please provide as much detail as you can! To Ask a Question or Post a Comment go to the Discussions page (located on the…
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LivePerson Community Expectations and Privacy Guidelines
Thank you for being part of our community. To ensure the best possible experience for all members, we have established some basic guidelines for participation. By joining and using this community, you agree that you have read and will follow these rules and guidelines. You also agree to reserve discussions and shared files…
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The Difference between Ask Question vs. Discussion
The primary distinction is that "Questions" are meant to be answered and then closed, contributing to the Community's collective knowledge. In contrast, "Discussions" are more open-ended; they invite conversation about features or best practices without requiring a resolution. They serve as a platform for users to share…
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LivePerson's Trust Center Now Available for Customers and Prospects
We are pleased and proud to announce LivePerson's new Trust Center. Speed up your periodic compliance assessments with quick access to the information you need. Leverage the answers and assets you need to both assess and validate LivePerson as your valued solution provider. You can find it from the tab at the top of your…
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[Video] Chat to Messaging: Duplicating Campaigns & Engagements
Welcome to a video overview of Chat to Messaging: Duplicating Campaigns & Engagements. If you are currently using the legacy Chat solution and planning to upgrade to Messaging, this guide will walk you through the necessary steps for Duplicating Campaigns & Engagements.
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[Video] Chat to Messaging: Upgrade Overview
Welcome to an overview of Chat to Messaging. This is an overview that will be helpful if you are currently using the legacy LivePerson Chat and are planning to upgrade soon to the Messaging solution.
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Chat to Messaging: Duplicating Campaigns & Engagements
Part of the preparation for moving from Chat to Messaging will require the duplication of Campaigns and Engagements. We've separated this prep section into four steps - Below is an example of a post-duplicated Engagement, showing the updated Conversation type changed from Live Chat to Messaging, a new bot skill, and the…
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Manager Workspace - Introduction & User Guide
The Manager Workspace is a built-in, specialized workspace dedicated to the success of agent managers. The Manager Workspace landing page provides a centralized location for the data and agent information needed to manage a shift. The Manager Workspace will help boost performance by: Offering a quick and comprehensive view…
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Agent Workspace - Introduction & User Guide
The Agent Workspace simplifies agent operations to increase agent focus and efficiency. The workspace design is designed for omnichannel customer engagement operations, with the conversation list and incoming conversations prominently displayed to enable agents to swiftly manage many conversations. Helpful Resources:…
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Does your LP Web Tag need to be updated?
Note: The latest Web Tag version (1.10.0) is advised for full web messaging support. How to verify your LP Web Tag version, using Chrome browser: Navigate to a known LP Tagged page on the brand website Right-click on the Chat web engagement (or anywhere on the page) and select Inspect At the top of the Developers toolbar,…
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Getting Help: Questions & Answers
LivePerson’s Conversational Cloud was created with messaging in mind, providing a fully outfitted workspace and suite of tools to help you handle, manage, and scale messaging operations. This shift from traditional voice calls and live chat to messaging is transforming the way brands and consumers communicate. To leave a…
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Knowledge Center Articles to Get Your Started
Start with why chat to messaging makes sense for your business and gain insights as to why consumers prefer messaging. Continue to the agent workspace guide and build your awareness of the LivePerson tools at your disposal. And then head over to the efficiencies your business can build in its contact center with messaging.…
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Best practices to calculate CoPilot Conversation Assist overall usage rate?
Hi everyone! I’m responsible for determining, calculating, and tracking KPIs for agent adoption of LivePerson CoPilot’s Conversation Assist tool. We want to monitor adoption and ROI. We have the eventual goal of adding Conversation Assist KPIs to agents' monthly scorecards. Currently, I’ve been measuring the overall usage…
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User Guide: Posting in the Community
The following guidelines are provided to help you navigate the Community Center and enhance your overall experience. Posting in the Community Search First: Use the search box to see if your question has already been answered before creating a new post. Descriptive Titles: Use clear, informative subject lines to help others…
