Welcome… Tips & Tricks… This discussion community has been created so that you can exchange ideas, converse, and meet others who share a common interest. Remember, vague discussions are hard to act on so please provide as much detail as you can! To Ask a Question or Post a Comment go to the Discussions page (located on the…
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We are pleased and proud to announce LivePerson's new Trust Center. Speed up your periodic compliance assessments with quick access to the information you need. Leverage the answers and assets you need to both assess and validate LivePerson as your valued solution provider. You can find it from the tab at the top of your…
Hello - Today I came across being able to use the OR! operator in the Workbench of LP Analytics Studio with interesting results. However, I've not been able to find a definition as to what it does/mean. The goal is to identify language by any speaker except for 'bot.' When using the AND NOT operator, interactions that have…
Morgan & Morgan shared how GenAI helps them handle thousands of monthly conversations. What volume challenges are you facing, and how are you using (or considering using) automation to scale your customer experience?
Clients today expect seamless transitions across voice, messaging, and web. How are you tackling cross-channel continuity? Any tools or tactics that work well for you?
Please be specific and concise with your response.
Morgan & Morgan emphasized the importance of balancing automation with empathy. How are you ensuring that GenAI solutions in your organization feel human and respectful—especially in sensitive or regulated industries?
Welcome to a video overview of Chat to Messaging: Duplicating Campaigns & Engagements. If you are currently using the legacy Chat solution and planning to upgrade to Messaging, this guide will walk you through the necessary steps for Duplicating Campaigns & Engagements.
Welcome to an overview of Chat to Messaging. This is an overview that will be helpful if you are currently using the legacy LivePerson Chat and are planning to upgrade soon to the Messaging solution.
Part of the preparation for moving from Chat to Messaging will require the duplication of Campaigns and Engagements. We've separated this prep section into four steps - Below is an example of a post-duplicated Engagement, showing the updated Conversation type changed from Live Chat to Messaging, a new bot skill, and the…
The Manager Workspace is a built-in, specialized workspace dedicated to the success of agent managers. The Manager Workspace landing page provides a centralized location for the data and agent information needed to manage a shift. The Manager Workspace will help boost performance by: Offering a quick and comprehensive view…
The Agent Workspace simplifies agent operations to increase agent focus and efficiency. The workspace design is designed for omnichannel customer engagement operations, with the conversation list and incoming conversations prominently displayed to enable agents to swiftly manage many conversations. Helpful Resources:…
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