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Welcome to our Community What would you like to see more of?
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New? Start Here
Welcome… Tips & Tricks… This discussion community has been created so that you can exchange ideas, converse, and meet others who share a common interest. Remember, vague discussions are hard to act on so please provide as much detail as you can! Please note that "upvoting" is available in idea threads. Click on the…
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LivePerson Community Expectations and Privacy Guidelines
Thank you for being part of our community. To ensure the best possible experience for all members, we have established some basic guidelines for participation. By joining and using this community, you agree that you have read and will follow these rules and guidelines. You also agree to reserve discussions and shared files…
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The Difference between Ask Question vs. Discussion
The primary distinction is that "Questions" are meant to be answered and then closed, contributing to the Community's collective knowledge. In contrast, "Discussions" are more open-ended; they invite conversation about features or best practices without requiring a resolution. They serve as a platform for users to share…
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LivePerson's Trust Center Now Available for Customers and Prospects
We are pleased and proud to announce LivePerson's new Trust Center. Speed up your periodic compliance assessments with quick access to the information you need. Leverage the answers and assets you need to both assess and validate LivePerson as your valued solution provider. You can find it from the tab at the top of your…
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Training Request
I am seeking training for our bot, need to be shown how to edit options that were created for our company. as well as training around updating knowledge bases. Also, how to pull monthly reports, and how to maximize the bot that we have for other use cases! :)
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Best practices to calculate CoPilot Conversation Assist overall usage rate?
Hi everyone! I’m responsible for determining, calculating, and tracking KPIs for agent adoption of LivePerson CoPilot’s Conversation Assist tool. We want to monitor adoption and ROI. We have the eventual goal of adding Conversation Assist KPIs to agents' monthly scorecards. Currently, I’ve been measuring the overall usage…
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User Guide: Posting in the Community
The following guidelines are provided to help you navigate the Community Center and enhance your overall experience. Posting in the Community Search First: Use the search box to see if your question has already been answered before creating a new post. Descriptive Titles: Use clear, informative subject lines to help others…
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Historical Transcripts
Within LivePerson, we only have access to 13 month’s worth of transcripts within the application. Does LivePerson retain transcripts that go back further than 13 months and if so, what is the process for obtaining that information.
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Live Person Chat
Can my company use the same Live Person Account to Setup Chat on other Programs?
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Crafting a great discussion
Thank you for starting new discussions, sharing insights and best practices. The more you contribute, the better this forum becomes. Here are a few tips to help you create great discussions: Make the discussion title or question as descriptive as possible. A good discussion title is a short preview of your post and is what…
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Which number(s) do WhatsApp call from during the verification process?
When WhatsApp calls a number to verify it during the onboarding process with LivePerson, which ANI or originating number(s) may WhatsApp call from? The phone number we wish to register with WhatsApp is already in use on an IVR, for consumers to call. To ensure we can route the call to an appropriate staff member, we need…
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Can we get Report Center to open in a new window?
One of the best things about MCS toolkit is that it opens in a new tab and doesn't take you away from whatever you are currently working on. I feel like Report Center doing the same would be such a better experience. I still primarily use MCS toolkit for this reason alone.
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Transform your contact center by putting humans first.
Ready to spark a contact center transformation? Together, let’s turn the humble agent workspace into a conversational command center for voice and digital customer conversations. Learn how to drive ROI and customer satisfaction with generative AI, supercharge agent productivity, and deliver personalized customer…
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Care Announcements
How to reach LivePerson Customer Care Let us show you the best ways to do so during an Emergency or when an issue does or does not need immediate attention. Links: Status Page, Subscribe, Form Email address: customer-care-manager@liveperson.com
