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New? Start Here
Welcome… Tips & Tricks… This discussion community has been created so that you can exchange ideas, converse, and meet others who share a common interest. Please note that "upvoting" is available in idea threads. Click on the triangle below the avatar on the left of the idea thread to engage the "upvote." If the triangle is…
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LivePerson Community Expectations and Privacy Guidelines
Thank you for being part of our community. To ensure the best possible experience for all members, we have established some basic guidelines for participation. By joining and using this community, you agree that you have read and will follow these rules and guidelines. You also agree to reserve discussions and shared files…
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Welcome Spark Atendees: Spark Followup Discussion
If you were able to attend Spark, or even if you are seeing this for the first time, welcome. LivePerson CEO John Sabino said it best, “Whatever AI and large language models you want to use, we'll make it work and we'll make it work in a way that's safe and secure for your customers and your brand." This flexible,…
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Last Chance! Poll Closing!!! Tell Us What You Want More of in YOUR Community
If you haven't yet, please take a moment to visit our poll and tell us what you want to see more of in your community. If a choice you feel strongly about is not listed, please add to it in the discussions. The poll will close on Friday, November 8 at 6 pm Eastern and we'll announce the results here. We have so many things…
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LivePerson Named a "Power Partner" by Inc. Magazine for Third Year in a Row
Exciting news: For the third year in a row, Inc. Magazine has named LivePerson to its list of the world’s top B2B companies as a Power Partner!🎉💥🎊 Thank you to YOU, our incredible customers, for your support! We're proud to have made the list every year since its inception in 2022! Read more here.
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Season 3 of the Generation AI podcast has landed!
🎙️Season 3 of the Generation AI podcast has landed! In the first episode of the season, we're diving in on how AI and automation can support white-glove customer journeys with Darren Degiorgio from Tiffany & Co. 💍 Watch the full episode wherever you get your podcasts or see it here.
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Welcome to our Community What would you like to see more of?
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LivePerson's Trust Center Now Available for Customers and Prospects
We are pleased and proud to announce LivePerson's new Trust Center. Speed up your periodic compliance assessments with quick access to the information you need. Leverage the answers and assets you need to both assess and validate LivePerson as your valued solution provider. You can find it from the tab at the top of your…
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How to start great discussions
Thank you for starting new discussions and asking questions. The more you contribute, the better this forum becomes. Here are a few tips to help you create great discussions: Make the discussion title or question as descriptive as possible. A good discussion title is a short preview of your post and is what gets people to…
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Which number(s) do WhatsApp call from during the verification process?
When WhatsApp calls a number to verify it during the onboarding process with LivePerson, which ANI or originating number(s) may WhatsApp call from? The phone number we wish to register with WhatsApp is already in use on an IVR, for consumers to call. To ensure we can route the call to an appropriate staff member, we need…
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Can we get Report Center to open in a new window?
One of the best things about MCS toolkit is that it opens in a new tab and doesn't take you away from whatever you are currently working on. I feel like Report Center doing the same would be such a better experience. I still primarily use MCS toolkit for this reason alone.
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Transform your contact center by putting humans first.
Ready to spark a contact center transformation? Together, let’s turn the humble agent workspace into a conversational command center for voice and digital customer conversations. Learn how to drive ROI and customer satisfaction with generative AI, supercharge agent productivity, and deliver personalized customer…
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Care Announcements
How to reach LivePerson Customer Care Let us show you the best ways to do so during an Emergency or when an issue does or does not need immediate attention. Links: Status Page, Subscribe, Form Email address: customer-care-manager@liveperson.com
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Product Releases: LivePerson's digital product roadmap
You can find details about features we have released into the production environment, features we are committed to deliver, and progress on our strategic vision. This information is housed in a searchable database in our Knowledge Center.
