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Welcome to our Community What would you like to see more of?
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New? Start Here
Welcome… Tips & Tricks… This discussion community has been created so that you can exchange ideas, converse, and meet others who share a common interest. Remember, vague discussions are hard to act on so please provide as much detail as you can! To Ask a Question or Post a Comment go to the Discussions page (located on the…
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LivePerson Community Expectations and Privacy Guidelines
Thank you for being part of our community. To ensure the best possible experience for all members, we have established some basic guidelines for participation. By joining and using this community, you agree that you have read and will follow these rules and guidelines. You also agree to reserve discussions and shared files…
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The Difference between Ask Question vs. Discussion
The primary distinction is that "Questions" are meant to be answered and then closed, contributing to the Community's collective knowledge. In contrast, "Discussions" are more open-ended; they invite conversation about features or best practices without requiring a resolution. They serve as a platform for users to share…
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LivePerson's Trust Center Now Available for Customers and Prospects
We are pleased and proud to announce LivePerson's new Trust Center. Speed up your periodic compliance assessments with quick access to the information you need. Leverage the answers and assets you need to both assess and validate LivePerson as your valued solution provider. You can find it from the tab at the top of your…
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Moved: Upcoming Cloud Modernization Initiative - Does this Impact Chat?
This discussion has been moved.
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Getting Help: Questions & Answers
LivePerson’s Conversational Cloud was created with messaging in mind, providing a fully outfitted workspace and suite of tools to help you handle, manage, and scale messaging operations. This shift from traditional voice calls and live chat to messaging is transforming the way brands and consumers communicate. To leave a…
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Knowledge Center Articles to Get Your Started
Start with why chat to messaging makes sense for your business and gain insights as to why consumers prefer messaging. Continue to the agent workspace guide and build your awareness of the LivePerson tools at your disposal. And then head over to the efficiencies your business can build in its contact center with messaging.…
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Training Request
I am seeking training for our bot, need to be shown how to edit options that were created for our company. as well as training around updating knowledge bases. Also, how to pull monthly reports, and how to maximize the bot that we have for other use cases! :)
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Best practices to calculate CoPilot Conversation Assist overall usage rate?
Hi everyone! I’m responsible for determining, calculating, and tracking KPIs for agent adoption of LivePerson CoPilot’s Conversation Assist tool. We want to monitor adoption and ROI. We have the eventual goal of adding Conversation Assist KPIs to agents' monthly scorecards. Currently, I’ve been measuring the overall usage…
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User Guide: Posting in the Community
The following guidelines are provided to help you navigate the Community Center and enhance your overall experience. Posting in the Community Search First: Use the search box to see if your question has already been answered before creating a new post. Descriptive Titles: Use clear, informative subject lines to help others…
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Historical Transcripts
Within LivePerson, we only have access to 13 month’s worth of transcripts within the application. Does LivePerson retain transcripts that go back further than 13 months and if so, what is the process for obtaining that information.
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Live Person Chat
Can my company use the same Live Person Account to Setup Chat on other Programs?
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Is There a High-Level Summary of Penetration Tests Available?
A SOC 2 report and a high-level summary of our penetration tests for the GCP environment are available for review via the LivePerson self-serve portal. These documents provide reasonable assurances over the suitability of the design and operating effectiveness of the controls, and that the service commitments and system…
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Crafting a great discussion
Thank you for starting new discussions, sharing insights and best practices. The more you contribute, the better this forum becomes. Here are a few tips to help you create great discussions: Make the discussion title or question as descriptive as possible. A good discussion title is a short preview of your post and is what…
