Chat to Messaging: Duplicating Campaigns & Engagements

brittanyb

Part of the preparation for moving from Chat to Messaging will require the duplication of Campaigns and Engagements. We've separated this prep section into four steps -

Below is an example of a post-duplicated Engagement, showing the updated Conversation type changed from Live Chat to Messaging, a new bot skill, and the engagement window that was duplicated and renamed (where "MSG" was added to the beginning to differentiate the new Messaging window from the old Chat Window).

An additional Note: If you are using the same Welcome Message, you can use the same new MSG Engagement Window for all Engagements.

Repeat these steps for all engagements to prepare for the Chat to Messaging upgrade.