Welcome to the beginning of your conversational journey with LivePerson. We are excited to have you with us. In this stage, you will meet your customers where they are and improve agent efficiency by developing a best in best-in-class, digital-first care organization.
Along each stage of the Conversational Growth Paths, we'll help you prepare for and execute the work necessary to achieve your full potential at that stage. Be sure to review all of the content in this stage as it will provide both direct instructions on how to implement as well as best practices. Below are some of the things you will learn in this stage,
The Channels You Will Launch in Stage One Include:
- Unauthenticated Web Messaging
- Mobile Channels (SMS, WhatsApp, Apple Messaging for Business)
- Voice Deflection from Your IVR to Messaging
The Capabilities You Will Launch in Stage One Include:
You'll discover that the capabilities within the LivePerson solution are arrayed across the four points of the Conversational Flywheel. Learn more about the Conversational Flywheel here.
- Understand: Intent Manager, Report Center, Analytics Builder
- Connect: Web Messaging, Sticky Buttons on Web Pages, Customized Messaging Engagement Window, Creating parity between your voice and messaging channels
- Assist: Define your messaging roles and teams, Define your agent skills and groups, Define your messaging capacity and conversation close strategies, Create your Predefined Content
- Automate: No automation will be implemented at this stage. You're setting the stage here for future improvements to come!
The Components of Each Stage of the Conversational Growth Path:
Within each stage of the Conversational Growth Path, you can see an overview here of the various components. While we recommend proceeding sequentially in learning how to launch Channels and Capabilities, you can always use this page if you want to "look ahead" to consider items like Operations and Design Considerations as you prepare for launch.
Ready to start on this stage of the Conversational Growth Paths? Click here to proceed.
