Stage One - Digital Foundation
Use Case
Stage One - Digital Foundation
Use Case
Understand
Persona
Connect
Operations Considerations
Assist
Design Considerations
Automate
Channels
Capabilities
Outcomes/Analytics
Establish a Best in Class Messaging Care Operation
Metrics That Matter
CONNECT - Capabilities Documentation Review
Define Agent Skills and Groups
UNDERSTAND - Intent Manager
Ops Considerations for CGP Stage 1
Stage One Design Considerations
A. Web Messaging
B. Mobile Messaging
C. SMS
D. WhatsApp
E. Apple Messages for Business
Metrics That Matter
These are the metrics for Stage One….