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CONNECT - Capabilities Documentation Review
Please review the documentation for the Capabilities listed below to validate that you have activated each of these as Channels. This quick check ensures you've completed the necessary steps before moving on to the next section. Capabilities Already Launched in Channels: Review the documentation for each channel listed…
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Define Agent Skills and Groups
Businesses are often divided into groups that reflect their organization and hierarchy. A contact center can be thought of as a group: in which sub-groups of agents are each responsible for a different area of support. To help you mirror your contact center structure in the Conversational Cloud, we’ve created the "agent…
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UNDERSTAND - Intent Manager
LivePerson believes that a brand can deliver the most powerful contact center by successfully understanding their consumers' intents and using this knowledge to continuously improve the consumer experience and their own operations. Product overview Intent Manager is a suite of tools that lets you: Build an intent taxonomy…