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LivePerson Sync is a synchronization layer designed to connect agent workspaces with CRM platforms in real time, transforming them into a single, unified engine. By moving from rigid messaging integrations to platform unification, it addresses the challenges of disconnected systems that create operational drag and…
Understand your customers, accelerate your conversational journey Built on one of the world’s most extensive customer datasets, our Conversational Intelligence software turns your customers’ words into actionable data — and dollar signs for your business. These analytics power the entire Conversational Flywheel™, from…
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Simulate customer interactions across channels, AI agents, live agents, and the systems that connect them. Stress-test flows, handoffs, guardrails, and edge cases in a safe environment built to mirror real-world complexity. Verify your AI agents, train your live agents, and prove your customer experience is safeguarded…
Hi everyone, I am absolutely thrilled to introduce myself as your new Community Manager here at LivePerson! My name is Stacy, and while I am new to the LivePerson team, I’ve been passionately building and managing online communities for over 15 years. First, a massive thank you to our long-standing members. You’ve been the…
Morgan & Morgan shared how GenAI helps them handle thousands of monthly conversations. What volume challenges are you facing, and how are you using (or considering using) automation to scale your customer experience?
Morgan & Morgan emphasized the importance of balancing automation with empathy. How are you ensuring that GenAI solutions in your organization feel human and respectful—especially in sensitive or regulated industries?
The primary distinction is that "Questions" are meant to be answered and then closed, contributing to the Community's collective knowledge. In contrast, "Discussions" are more open-ended; they invite conversation about features or best practices without requiring a resolution. They serve as a platform for users to share…
We are pleased and proud to announce LivePerson's new Trust Center. Speed up your periodic compliance assessments with quick access to the information you need. Leverage the answers and assets you need to both assess and validate LivePerson as your valued solution provider. You can find it from the tab at the top of your…
Thank you for being part of our community. To ensure the best possible experience for all members, we have established some basic guidelines for participation. By joining and using this community, you agree that you have read and will follow these rules and guidelines. You also agree to reserve discussions and shared files…
Welcome… Tips & Tricks… This discussion community has been created so that you can exchange ideas, converse, and meet others who share a common interest. Remember, vague discussions are hard to act on so please provide as much detail as you can! To Ask a Question or Post a Comment go to the Discussions page (located on the…
Details about our transition from LivePerson’s managed infrastructure to the Google Cloud. If you have any questions, post them in this Discussion section.
What does this action do? Describe the value to your community members.
The shift from real-time chat to asynchronous messaging represents an evolution in digital communication, driven by the increasing demands of efficiency and flexibility in modern life.
