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A. Web Messaging
Web Messaging opens up a new level of connection between a brand and their website’s visitors. A brand’s customers can now experience continuous, ongoing conversations across devices, as well as synced authenticated interactions conducted on the website and interactions conducted in the brand’s app. Web Tag If you haven't…
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B. Mobile Messaging
The LivePerson App Messaging SDK allows brands to build a full-scale consumer messaging experience within their app. The SDK is customizable, with all the capabilities your consumers expect from a messaging app. By facilitating rich conversations with beyond-text capabilities, our SDK enables you to enhance the App…
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C. SMS
Brands can strengthen connections and generate prospects by being present on the channels consumers use. Our self-serve SMS connector onboarding process enables brands to effortlessly incorporate this channel. Brands can now craft a Twilio SMS number and configure it to LivePerson's platform. Create your own Twilio…
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D. WhatsApp
With 1.5 billion users globally, WhatsApp is the most popular messaging app in the world. The WhatsApp Business connector allows brands to communicate with consumers using their favorite messaging channel. Requirements You must have a verified Meta Business. In case your business is not yet verified, you can only send test…
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E. Apple Messages for Business
Harness the power of the Conversational Cloud to connect with Apple Messages for Business users. Effortlessly manage interactions and expand your brand's reach on this innovative messaging platform. Apple Messages for Business readiness Prior to getting started with Apple Messages for Business, we encourage you to assess…
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Establish a Best in Class Messaging Care Operation
Welcome to the beginning of your conversational journey with LivePerson. We are excited to have you with us. In this stage, you will meet your customers where they are and improve agent efficiency by developing a best in best-in-class, digital-first care organization. Along each stage of the Conversational Growth Paths,…
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Metrics That Matter
These are the metrics for Stage One….
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Ops Considerations for CGP Stage 1
The Customer Experience should focus on setting expectations for the right messaging experience. This can include predefined messages that explain the messaging experiences (caution against using words that indicate agents may not be readily available), or what to expect in reaching an agent, surveys, etc. The Agent…
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Stage One Design Considerations
Document your conversational experience It's recommended to document your design before building it in Conversation Builder. This is especially helpful for non-technical stakeholders to understand how your bot works. Your design artifact can take the form of diagrams, scripts, wireframes, and/or prototypes. Remember to…