Stage One - Digital Foundation
Stage One - Digital Foundation
Use Case
Establish a Best in Class Messaging Care Operation
Metrics That Matter
Persona
Operations Considerations
Ops Considerations for CGP Stage 1
Design Considerations
Stage One Design Considerations
Channels
C. SMS
A. Web Messaging
B. Mobile Messaging
D. WhatsApp
E. Apple Messages for Business
Capabilities
CONNECT - Capabilities Documentation Review
Define Agent Skills and Groups
UNDERSTAND - Intent Manager
Outcomes/Analytics