Brands can enhance their connections and generate prospects by being available on the platforms consumers prefer. Leverage the Conversational Cloud to reach over 2.4 billion monthly Facebook users.
Our user-friendly self-serve connector onboarding process makes it easy for brands to integrate with this channel.
Requirements:
- You must have a Facebook Page and admin rights to that page. If you don’t have one, click here.
- Download the Facebook Messenger App: iOS / Android.
Follow the steps below to add a Facebook page to the Conversation Cloud:
1. Adding Facebook to the Conversation Cloud
Log into your Conversation Cloud account and click Channel Setup under the Manage tab in the hamburger menu.
The Channel Setup page appears.
Scroll down to find the Facebook option and click Get Started. The Facebook integration page appears.
On the Facebook integration page click Proceed to configure. The Facebook configuration page appears.
Click Connect account. The Facebook login page appears.
2. Log into the Facebook account
Input the required information:
- Email address or phone number: Provide the email address or phone number used for login to the Facebook account.
- Password: Provide the password used for login to the Facebook account.
Click Log in. The Continue as page appears.
Click Continue as. The selection page appears.
Select the Facebook page that you want to connect to Conversation Cloud and click Next. The permissions page appears.
Deselect options as required and click Done. The confirmation page appears.
Click Okay. The Facebook configuration page appears.
The Facebook page is now configured and connected to the Conversation Cloud.
To enhance the message routing process from Facebook to Conversation Cloud, access backend and incorporate skill rules.
3. Adding Skills to Backend
You must reach out to your LivePerson Account Manager to add skills to the backend. Once this is done you have configured and added Facebook messaging to the Conversational Cloud.
Send and receive messages from Facebook Messenger
You can now test the setup by sending a message from Facebook Messenger App to your Facebook page. When the message shows up in the Agent Workspace, you can respond as an agent and see the response in your Facebook Messenger App.
Ready to launch the next channel? Click here to proceed.
