Stage One - Capabilities
Stage One - Capabilities
Understand
A. Analytics Builder
B. Report Center
C. Intent Manager
Connect
B. Create Parity Between Your Voice and Digital Channels
C. Launch Sticky Buttons on all Web Pages
D. Build Your Customized Messaging Engagement Window
A. You Should Have Already Launched Web Messaging and Mobile Capabilities as Channels
Assist
A. Define Messaging Roles and Teams
B. Define Agent Skills and Groups
C. Define Capacity and Closing Strategy
D. Create Predefined Content