In this stage, you will deliver end-to-end experiences that will delight your customers and grow revenue with automated conversational experiences across all of your brand touchpoints.
Along each stage of the Conversational Growth Paths, we'll help you prepare for and execute the work necessary to achieve your full potential at that stage. Be sure to review all of the content in this stage as it will provide both direct instructions on how to implement as well as best practices. Below are some of the things you will learn in this stage,
Stage Five Channels - WHAT'S NEW?
In addition to the channels you launched in Stages One, Two, Three and Four, in this stage, you will also launch:
- Social Channels (Facebook, Instagram, X/Twitter, LINE etc.)
- Proactive Messaging for Care Use Cases
- Ads-to-Messaging
- Proactive 2 Way Messaging
Stage Five Capabilities - WHAT'S NEW?
The capabilities within the LivePerson solution are arrayed across the four points of the Conversational Flywheel. Learn more about the Conversational Flywheel here.
In addition to the capabilities you launched in Stages One, Two, Three and Four, in this stage, you will also launch:
- Understand: API's to track revenue generation and marketing campaigns
- Connect: CMS Integration, Payment Gateways, DPM and Digital Analytics to track attribution
- Assist: Segmentation by intent/product/SME, Cobrowse, Rich Content for Agents, Attachments
- Automate: Integrated Bot Flows for Guided Selling, Upsell/cross-sell, Back in Stock/Early bird/New products/Special services
The Components of Each Stage of the Conversational Growth Path:
Within each stage of the Conversational Growth Path, you can see an overview here of the various components. While we recommend proceeding sequentially in learning how to launch Channels and Capabilities, you can always use this page if you want to "look ahead" to consider items like Operations and Design Considerations as you prepare for launch.
Ready to start on this stage of the Conversational Growth Paths? Click here to proceed.
