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A. Launch the Facebook Social Channel
Brands can enhance their connections and generate prospects by being available on the platforms consumers prefer. Leverage the Conversational Cloud to reach over 2.4 billion monthly Facebook users. Our user-friendly self-serve connector onboarding process makes it easy for brands to integrate with this channel.…
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A. Stage Five KPI's and Benchmarks
See below for the KPI's and benchmarks you should be targeting for this stage. Ready to review the reports that will be used to measure these metrics? Click here to proceed.
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B. Launch the Instagram Social Channel
Easily connect with Instagram using our intuitive onboarding process, tailored for brands of all sizes. Amplify your impact and creativity, resonating authentically with your audience in the expansive world of Instagram. Requirements: You must have an Instagram account that is connected to a Facebook Business page. The…
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B. Reports to Use in Measuring the KPI's and Benchmarks for This Stage
Content to be created Congratulations!! You've completed all five stages of the Conversational Growth Paths. Stay with us to continue to learn and evolve. We love that you're a model that sets the standard for others to follow. Want to get involved and share your story? Visit our Advocacy Program page to learn more.
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C. Launch the Twitter/X Social Channel
With over 330 million active users and millions of messages more being sent between people and businesses every month on Twitter/X, brands need tools to manage these interactions at scale. The Conversational Cloud seamlessly integrates with Twitter/X, offering brands the opportunity to reach consumers on one of the most…
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D. Launch the LINE Social Channel
The Conversational Cloud is now seamlessly integrated into LINE, offering your brand the opportunity to tap into the millions of consumers connecting on it. Set up is easy and allows your agents to create ongoing connections with valuable customers right away; to onboard LINE to your account, please contact your LivePerson…
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Delight Customers and Grow Revenue with Optimized Conversational Journeys Across All Touchpoints
In this stage, you will deliver end-to-end experiences that will delight your customers and grow revenue with automated conversational experiences across all of your brand touchpoints. Along each stage of the Conversational Growth Paths, we'll help you prepare for and execute the work necessary to achieve your full…
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Ops considerations for CGP Stage 5
Ops considerations for CGP Stage 5 should align to these best practices, in tandem with expectations set in CGP Stage 1, CGP Stage 2, CGP Stage 3 and CGP Stage 4: The Customer Experience has arrived at the complete experience, with full channel roll outs available, and integrations completed, and full deployment of GenAI,…
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The Generative AI Design Process
Common Questions about the Generative AI (GAI) Design & Delivery Process: Q: "How will our AI delivery process change with Generative AI?" A: It mostly stays the same, but initial design and development time to "first draft" will decrease. More time will be needed to test for potential hallucinations. As a designer you…
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