Common Questions about the Generative AI (GAI) Design & Delivery Process:
Q: "How will our AI delivery process change with Generative AI?"
A: It mostly stays the same, but initial design and development time to "first draft" will decrease. More time will be needed to test for potential hallucinations. As a designer you should expect to update the prompt in Prompt Library and test, retest, and test some more.
Q: "How do I know when I've tested my prompt enough?!"
A: Test an answer / flow at least 10 times. If you don't see any hallucinations or errors, you're good to go!
The Generative AI Design & Dev Delivery Process
- Prompt Design & CX Testing:
- Refine use cases and intents.
- Diagram GAI handoffs from non-GAI ai (conversation builder flows).
- Write detailed prompts and guardrails.
- Collaborate with Tuner for larger projects.
- Design > Dev Handoff:
- Share prompt and flow with Developers.
- Set up handoff calls and involve QA for test planning.
- Prompt Development & Architecture:
- Developers create or enhance prompts, focusing on adding in additional variables, context, logic, and integrations.
- Test flow again with designer.
- Add custom events if needed
- Final QA/UAT Before Launch:
- QA Engineers test the full build, confirm GAI flow integrity, and collaborate with Designers and Tuner.
- Secure stakeholder sign-off before launch.
Key Reminder:
Changing the prompt means changing the design.
