Stage Two - Capabilities
Stage Two - Capabilities
Understand
A. The Capabilities You Launched in a Previous Stage
B. Analytics Studio
Connect
A. The Capabilities You Launched in a Previous Stage
B. Proactive Messaging
Assist
A. Queue Prioritization for Sales
B. Parking Lot Bot/Hold Bot for Queries Sent After Hours
C. Measuring Human CSAT/NPS
D. Conversation Assist (Non Generative AI)
Automate
A. Bot Building Basics - Build your first Bot!
B. FAQ Routing Bot
C. FAQs/Knowledge Base Creation for top 10 intents