The Generative AI Design Process

Common Questions about the Generative AI (GAI) Design & Delivery Process:

Q: "How will our AI delivery process change with Generative AI?"

A: It mostly stays the same, but initial design and development time to "first draft" will decrease. More time will be needed to test for potential hallucinations. As a designer you should expect to update the prompt in Prompt Library and test, retest, and test some more.

Q: "How do I know when I've tested my prompt enough?!"

A: Test an answer / flow at least 10 times. If you don't see any hallucinations or errors, you're good to go!

The Generative AI Design & Dev Delivery Process

1. Prompt Design & CX Testing:
   • Refine use cases and intents.
   • Diagram GAI handoffs from non-GAI ai (conversation builder flows).
   • Write detailed prompts and guardrails.
   • Collaborate with Tuner for larger projects.
     
2. Design > Dev Handoff:
   • Share prompt and flow with Developers.
   • Set up handoff calls and involve QA for test planning.
     
3. Prompt Development & Architecture:
   • Developers create or enhance prompts, focusing on adding in additional variables, context, logic, and integrations.
   • Test flow again with designer.
   • Add custom events if needed
     
4. Final QA/UAT Before Launch:
   • QA Engineers test the full build, confirm GAI flow integrity, and collaborate with Designers and Tuner.
   • Secure stakeholder sign-off before launch.

Key Reminder:

Changing the prompt means changing the design.