In this stage, you will supercharge your operational efficiency by shifting more of your conversations from voice to digital channels. You'll also begin connecting third-party backend systems for advanced messaging and automation use cases.
Along each stage of the Conversational Growth Paths, we'll help you prepare for and execute the work necessary to achieve your full potential at that stage. Be sure to review all of the content in this stage as it will provide both direct instructions on how to implement as well as best practices. Below are some of the things you will learn in this stage,
Stage Three Channels - WHAT'S NEW?
In addition to the channels you launched in Stages One and Two, in this stage, you will also launch:
- Chat Suggest on Mobile
- Web Proactive Engagements
Stage Three Capabilities - WHAT'S NEW?
The capabilities within the LivePerson solution are arrayed across the four points of the Conversational Flywheel. Learn more about the Conversational Flywheel here.
In addition to the capabilities you launched in Stages One and Two, in this stage, you will also launch:
- Understand: Leverage Capabilities from Stage One & Two
- Connect: Web Proactive Engagements
- Assist: Segmentation by Intent & Skill, Summarization & Co-Pilot (Generative AI), Smart Ticketing
- Automate: CRM Integration, More Bot Flows
The Components of Each Stage of the Conversational Growth Path:
Within each stage of the Conversational Growth Path, you can see an overview here of the various components. While we recommend proceeding sequentially in learning how to launch Channels and Capabilities, you can always use this page if you want to "look ahead" to consider items like Operations and Design Considerations as you prepare for launch.
Ready to start on this stage of the Conversational Growth Paths? Click here to proceed.
