We are pleased and proud to announce LivePerson's new Trust Center. Speed up your periodic compliance assessments with quick access to the information you need. Leverage the answers and assets you need to both assess and validate LivePerson as your valued solution provider. You can find it from the tab at the top of your…
Ready to spark a contact center transformation? Together, let’s turn the humble agent workspace into a conversational command center for voice and digital customer conversations. Learn how to drive ROI and customer satisfaction with generative AI, supercharge agent productivity, and deliver personalized customer…
How to reach LivePerson Customer Care Let us show you the best ways to do so during an Emergency or when an issue does or does not need immediate attention. Links: Status Page, Subscribe, Form Email address: customer-care-manager@liveperson.com
I am seeking training for our bot, need to be shown how to edit options that were created for our company. as well as training around updating knowledge bases. Also, how to pull monthly reports, and how to maximize the bot that we have for other use cases! :)
Hi everyone! I’m responsible for determining, calculating, and tracking KPIs for agent adoption of LivePerson CoPilot’s Conversation Assist tool. We want to monitor adoption and ROI. We have the eventual goal of adding Conversation Assist KPIs to agents' monthly scorecards. Currently, I’ve been measuring the overall usage…
Within LivePerson, we only have access to 13 month’s worth of transcripts within the application. Does LivePerson retain transcripts that go back further than 13 months and if so, what is the process for obtaining that information.
Can my company use the same Live Person Account to Setup Chat on other Programs?
When WhatsApp calls a number to verify it during the onboarding process with LivePerson, which ANI or originating number(s) may WhatsApp call from? The phone number we wish to register with WhatsApp is already in use on an IVR, for consumers to call. To ensure we can route the call to an appropriate staff member, we need…
One of the best things about MCS toolkit is that it opens in a new tab and doesn't take you away from whatever you are currently working on. I feel like Report Center doing the same would be such a better experience. I still primarily use MCS toolkit for this reason alone.
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