Does your LP Web Tag need to be updated?

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brittanyb
brittanyb Staff, Technical Author Posts: 6
edited June 16 in Chat to Messaging

Note: The latest Web Tag version (1.10.0) is advised for full web messaging support.

How to verify your LP Web Tag version, using Chrome browser:

  1. Navigate to a known LP Tagged page on the brand website
  2. Right-click on the Chat web engagement (or anywhere on the page) and select Inspect
  3. At the top of the Developers toolbar, find and click on the Elements Tab. 
  4. Then, open the Search Box by pressing  Ctrl+F (Windows/Linux) or Cmd+F (Mac). This will open a search bar, usually at the bottom or top of the console.
  5. In the search bar, search for the lpTag version by entering _v:
  6. The Web Tag version should then display (example, 1.10.0,1.8.0,1.5.0)
    WebTagVersion.png


If your LP Web Tag version is not the latest (1.10.0), here are the steps to obtain an updated Web Tag:

  1. Log in to the Conversational Cloud account.
  2. Click on your user profile in the top right and click Web Tag. The Web Tag page should appear.
  3. Copy the Web Tag code at the bottom of the page, under Select and copy this code.
  4. The updated Web Tag will then need to be entered into the <head element> of the brand webpage(s), replacing the outdated lpTag code. 

*The brand will need to apply the updated tag to their website (typically completed by the development team; i.e., someone who can update the website or submit a request to the website provider). 

ObtainUpdatedWebTag.png


Additional information: Web Tag Deployment & Guidelines.

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