[Video] Chat to Messaging: Duplicating Campaigns & Engagements

brittanyb Member, Administrator, Technical Author, Technical Reviewer Posts: 6

June 16 edited June 16 in Chat to Messaging

Welcome to a video overview of Chat to Messaging: Duplicating Campaigns & Engagements. If you are currently using the legacy Chat solution and planning to upgrade to Messaging, this guide will walk you through the necessary steps for Duplicating Campaigns & Engagements.

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Unanswered Discussions

What volume challenges are you facing
Morgan & Morgan shared how GenAI helps them handle thousands of monthly conversations. What volume challenges are you facing, and how are you using (or considering using) automation to scale your customer experience?
How are you ensuring that GenAI solutions in your organization feel human & respectful?
Morgan & Morgan emphasized the importance of balancing automation with empathy. How are you ensuring that GenAI solutions in your organization feel human and respectful—especially in sensitive or regulated industries?

Top Discussions

How are you ensuring that GenAI solutions in your organization feel human & respectful?
Morgan & Morgan emphasized the importance of balancing automation with empathy. How are you ensuring that GenAI solutions in your organization feel human and respectful—especially in sensitive or regulated industries?
What volume challenges are you facing
Morgan & Morgan shared how GenAI helps them handle thousands of monthly conversations. What volume challenges are you facing, and how are you using (or considering using) automation to scale your customer experience?
OR! Operator?
Hello - Today I came across being able to use the OR! operator in the Workbench of LP Analytics Studio with interesting results. However, I've not been able to find a definition as to what it does/mean. The goal is to identify language by any speaker except for 'bot.' When using the AND NOT operator, interactions that have…
How are you tackling cross-channel continuity?
Clients today expect seamless transitions across voice, messaging, and web. How are you tackling cross-channel continuity? Any tools or tactics that work well for you?
How are you designing for smart bot-to-human handoffs in your CX flow?
Please be specific and concise with your response.

[Video] Chat to Messaging: Duplicating Campaigns & Engagements

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