You can log in to your account here. To reset your password, please click here. If you encounter any issues with resetting your password, please see the frequently asked questions below.
➡️ Why am I getting a “process failed” error when trying to reset my password?
If your user is disabled, you will get a “process failed” error when trying to reset your password. Before you can reset your password, your user must be re-enabled.
➡️ The Captcha on the forgot password window isn’t working.
If you are returned to the forgot password window, or you receive the error “Captcha error There is a problem with the Captcha service.” after selecting the Captcha checkbox (to the left of “I’m not a robot”) and clicking on the Submit button, please take these steps to resolve the issue:
- Refresh the page, fill in the form again, and select the Captcha checkbox.
- Wait for the Captcha to be approved (a green checkmark is displayed in the checkbox).
- Click the Submit button.
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➡️ I didn’t receive the password reset email. How can I reset my password?
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If after submitting the Forgot password form, you received the "Request submitted" message but you didn’t receive an email, please follow these instructions:
- Double check your Inbox for an email from LivePerson Support "selfsupport@liveperson.com" .
- Check your Spam/Junk email folder for an email from LivePerson Support "selfsupport@liveperson.com" .
- If you were unable to locate the email in your email folders, and you are not an admin user, please contact your local administrator for assistance.
- If you’re an admin user of a small to medium-sized brand, you can do one of the following:– If you are able to provide validation (your account’s credit card number/most recent invoice), please contact LivePerson Support for help.– If you cannot validate your account, please contact another local admin for help.
- If you are an admin user of an enterprise account, you can do one of the following:– Reach out to another local admin for help enabling your user.– Contact your LivePerson account team for help.– Contact LivePerson Support and ask them to open a case for your account team, requesting that they contact you regarding your login issue. Your account manager will validate your request and help you enable your user.
To learn more: 📖 Enable a User