➡️ Exact delivery dates may vary, so some features may not be immediately available on the publication date. For your specific access dates, please contact your LivePerson account team.
🚨The timing and scope of all changes remain at the sole discretion of LivePerson and are subject to change.
Generative AI applications - An update on our initiative to migrate to Google Gemini
This is another update on LivePerson's initiative to migrate to Google Gemini models for our Conversational Cloud products using Generative AI.
Recall that your primary source of information is this article in our Community Center.
Here's what's new:
North America brands - Reminder of upcoming cutover of prompts for Copilot Rewrite
As first announced in our June 17, 2026 release notes, this is a reminder about the upcoming cutover to Gemini for custom prompts for Copilot Rewrite. This cutover will be performed on July 12, 2026.
See our info on the general migration process, and learn more about cutover of custom prompts.
Call to action: We encourage you to perform a review of all of your custom prompts and manually migrate them to Gemini before this cutover.
EMEA brands - Reminder of upcoming cutover of prompts for Automated Conversation Summaries
As first announced in our June 24, 2026 release notes, this is a reminder about the upcoming cutover to Gemini for custom prompts for Automated Conversation Summaries. This cutover will be performed on July 8, 2026.
See our info on the general migration process, and learn more about cutover of custom prompts.
Call to action: We encourage you to perform a review of all of your custom prompts and manually migrate them to Gemini before this cutover.
CoBrowse and Voice/Video - Display and stability improvements
In this release, we deliver meaningful improvements to the CoBrowse and Voice/Video experience, enhancing reliability and polish for both agents and consumers.
CoBrowse for Voice
- During CoBrowse for Voice sessions, the consumer now sees the agent’s nickname instead of the full name.
Voice and Video calls
- For brands that leverage virtual backgrounds, we have improved the way the video stream is displayed on the consumer side and aligned it with the size of the video stream when virtual backgrounds are disabled.
- We have also improved the stability of video calls and resolved issues where the video stream might not start at all or is interrupted when switching to the secondary device camera.