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Knowledge Center

Week of Apr 15th 2026

➡️ Exact delivery dates may vary, so some features may not be immediately available on the publication date. For your specific access dates, please contact your LivePerson account team.

🚨The timing and scope of all changes remain at the sole discretion of LivePerson and are subject to change.

Generative AI applications - Update on our initiative to migrate to Google Gemini

This is another update on LivePerson's initiative to migrate to Google Gemini models for our Conversational Cloud products using Generative AI.

Recall that your primary source of information is this article in our Community Center.

Here's what's new:

NA brands: New prompts are available

For AI agents created from use cases in aiStudio, by April 20, 2026 (or sooner for some use cases), prompts are available, so testing can begin.

EMEA and APAC brands: New prompts are available

For AI agents created from use cases in aiStudio, by April 21, 2026 (or sooner for some use cases), prompts are available, so testing can begin.