You are now ready to test!
In order to complete this step, you will need to be able to launch a messaging engagement. Depending on your implementation, you may decide to use your own messaging emulator or you can use ours, available here: LP Messaging Emulator
How to:
- Login to Salesforce as an Agent User created in previous steps
- Click the LivePersonAura utility item to launch SF Connector
- Login to Salesforce Connector
- Set status to Online
- Start test message
- Accept conversation in Salesforce Connector
If you have created more than one Agent User, you should also test Back to Queue and Transfer agent functions.
Please see the Agent User Guide for more information on how to use Salesforce Connector as an Agent.