What We Do
Welcome to the Conversation Design team at LivePerson. We enhance business communication through innovative conversation design. Here’s a quick overview of our services:
- Conversation Design Consulting and Execution: We use Lucidchart to design effective conversational flows for messaging, voice, generative AI, and NLU-driven interactions, ensuring intuitive and natural user experiences.
- Prompt Design & Tuning: Utilizing the Prompt Library and AI Studio, we create and fine-tune prompts to ensure your conversational AI delivers accurate and engaging responses.
- NLU Design & Optimization: We design and optimize NLU models using Intent Manager, ensuring your AI systems accurately understand and respond to user inputs.
- Knowledgebase Creation & Tuning: We develop and refine knowledge bases using KAI, co-pilot, and auto-pilot, ensuring your conversational agents provide precise and relevant information.
- Persona Workshops: Our workshops help define your AI’s persona, aligning tone, style, and personality with your brand to create consistent and engaging interactions.
By working collaboratively with the Conversation Design team, you can unlock the full potential of LivePerson's conversational capabilities. We're committed to delivering exceptional service and empowering brands to create meaningful connections with their customers through the power of conversation.