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Social Messaging
Introduction to LivePerson Social Supported channels Instagram; Twitter; Facebook; Public vs. Private definitions What is public messaging:- Instagram- For Instagram, public messaging is represented by public stories (1), public posts (2), comments on public posts (3), comments on comments, and Reels (4). Twitter For…
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Chat to Messaging Migration
Chat to Messaging Checklist Config element Notes Category Addressed Different From Chat? Required C2M External References GENERAL LIVEENGAGE CONFIGURATION Operational Review Happening as part of session with Kent General Yes Optional Link LiveEngage Tag Review the brand’s LE tag to ensure it is the proper version for…
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Kakaotalk
The KakaoTalk connector allows brands to integrate their KakaoTalk channel into the Conversational Cloud and manage KakaoTalk conversations at scale. Key FeaturesMessaging Emoji's PDF File Sharing (agent -> consumer) PCS Secure Forms Image Sharing Audio File Sharing Quick Replies (5 buttons) Entry PointsQR Codes Chat Links…
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Voice CoBrowse
CoBrowse enables Customer Care Professionals (CCPs) and consumers to access and navigate web pages collaboratively. This ensures that complex online tasks and processes can be completed quickly and efficiently. CoBrowse is the optimal engagement solution for consumers who require security and privacy, yet expect a high…