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Connect to Messaging: Elevate your omni-channel strategies in new ways
LivePerson Connect to Messaging (C2M) is an IVR deflection solution that lets brands move voice calls to message through the Conversational Cloud platform. Once consumers opt to deflect a messaging conversation, they will receive an outbound message over SMS, WhatsApp, Google RCS, Apple Messages for Business, or App…
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Connect to Messaging User Guide
Learn how to setup and common tasks to get started with Connect to Messaging (C2M) — an IVR deflection solution within the Conversational Cloud. Please follow the steps listed below: Enable C2M for your account Configure C2M in the Web Tool Use C2M APIs in your IVR solution to start deflecting voice calls to messages Get…
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Connect to App Messaging
App Messaging is a new channel available for the Connect to Messaging (IVR deflection) solution, which currently supports SMS and WhatsApp. Brands using the Mobile SDK and allowing their consumers to message them through their app will now be able to deflect consumers from IVR to App Messaging. High-level capabilities…