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Bulk Action Tool
Summary The solution is meant for the resolution of issues that are impacting masses of conversations/users It allows performing a bulk action on behalf of an agent who triggers a bulk action for the group of open conversations There is an option to unassign an agent, if a conversation to be processed has an agent assigned…
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Smart Ticketing Widget
What is Smart Ticketing widget? The solution integrates with external ticketing systems/CRM tools and allows agents to manage customers through LiveEngage Currently supporting Salesforce, Zendesk, ServiceNow, Siebel, Kustomer Smart Ticketing widget allows: Search - performing search of various entities within CRM system,…
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Translation Widget
Summary The widget allows agents to translate user messages and send the translated responses back to customers The main feature of the widget is the translation of conversations to the selected/detected language using Google Translate API The widget UI reproduces the conversation translations Consumer's language can be…
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Knowledge Base Tool for AI
The solution allows users to use their conversation history to generate useful articles that will answer common questions. The articles will be available to be used by the Knowledge Base and Knowledge AI to improve communication between a customer and an agent. The solution is a single interface that provides access on an…