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Reference Architecture
This document serves as a comprehensive reference guide for LivePerson Conversational Cloud's architecture. Whether you're integrating niche bots, designing intricate messaging flows, or empowering agents with AI assistance, this resource provides the technical details you need to unlock the full potential of the platform.…
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Architecture - General Best Practices
In the architecture of LivePerson's Conversational AI (CA), it's crucial to leverage various components effectively to ensure optimal performance and functionality. This document outlines best practices for various aspects of LivePerson's architecture, facilitating informed decision-making when designing and building…
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A/B Testing
Business Requirement Brand would like to make AB testing for specific engagements for Web Messaging channel Solution To use sections for displaying Engagements. Configurations steps: Configure specific section and attach to desired button Add variable at the webpage ( web portal, where customer navigates)javascript:…
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Multi Engagement Solution
The purpose of this document is to provide a step-by-step guide for creating custom multi-engagement elements, similar to those as seen below: Start by creating an HTML engagement using the provided video reference or the official documentation. Example HTML code: html: <div class="position"> <button class="btn1" id="btn1"…
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3PM Authentication Solutions
This document outlines the available solutions for implementing authentication within various messaging channels, including Apple Business Chat (ABC), SMS, WhatsApp (WA), and Google Business Messages (GBM). Business Requirements: Enable customer authentication within messaging channels. Scenarios requiring authentication:…
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Load Distribution and Skill Overflow
This document outlines different approaches to configure load distribution and skill overflow that can be used with various brands. LivePerson needs a solution to distribute workload amongst different agent groups based on pre-defined rules. The objective is to optimize agent utilization and ensure a seamless customer…
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Identify First Intent After Transfer to LivePerson
This document outlines the process to identify the customer's initial intent even after the conversation is transferred to LivePerson. The option presented below cover various methods or solutions to achieve the desired outcome. Option #1: Identify by Skill (Messaging Interaction API) To implement this option, you can…