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Conversational Builder Best Practices
Conversation Builder offers a powerful suite of tools to streamline chatbot development and management. Make the most of its intuitive interface, guided assistant, prebuilt templates, and flexible bot management capabilities. Create chatbots that feel natural and human-like by using clear and concise language, and ensuring…
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Connectors API
The aim of this document is to collect all useful technical information about the Connector API and its implementation and use in LivePerson projects, helping engineers and developers to understand well the basic concepts and what is possible to offer to clients. Terminology Term Meaning Kafka Cluster of servers that can…
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iHUB Best Practices
This document covers best practices with regard to developing, implementing and reviewing iHub recipes. Throughout the document, the below use case will be used to give context to iHub concepts. Screenshots, examples and code snippets will all pertain to this use case. The example solution consists of: Calling the…
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Agent Workspace Configuration
The following site settings are configurations that you can do on behalf of your customers for the Agent Workspace. Note that any configurations set up already will automatically apply to any brands using the New Agent Workspace (NAW). Auto accept Description: Determine if incoming conversations will automatically enter an…
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SDE Values for Mobile Channels
GPT LP SDEs - Master List Social SDEs SDE Category SDE/Channel Twitter (Public / Private) Twitter (Public ONLY) Facebook Instagram Authenticated customerInfo/customerType TwitterPrivate/TwitterPublic FacebookPrivate/FacebookPublic InstagramPrivate/InstagramPublic customerInfo/role Reference Id where the messenger link is…
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Messaging Window API
This document serves as a comprehensive resource for developers and engineers seeking to implement efficient and reliable messaging solutions within their web applications. Whether you're building a customer support platform, a real-time chat application, or integrating messaging capabilities into your existing services,…
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Connectors+Monitor+UnAuth
Welcome to the guide on Connectors, Monitoring, and Unauthenticated Messaging with LivePerson. This document offers essential insights and instructions for leveraging these features to optimize customer engagement strategies. Reach out to your LivePerson Account Manager to Enable Unauthenticated SDEs and Unauthenticated…