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Abusive Consumers
Business Requirements The brand wants to block abusive customers by leveraging Routing rules and Bot Channels - Web Messaging The approach is to identify a client for unauthenticated web messaging by one of the available fields and by customer Id for Authenticated Web Messaging, ABC, WA, SMS etc, and ban them. : java:…
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Sales Attribution
Example: Tiffany is interested in getting the new 3rd Party Sales Attribution attached to their account to start tracking sales for WhatsApp and Apple. Before implement bellow for WA, please check status of INC0106776 Note, you must reach out to your LivePerson Account Manager for any changes that are to be made to…
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CRM Integrations
This document provides an overview of two powerful integrations designed to streamline your brands customer interactions and boost sales efficiency: Smart Ticketing Widget: Effortlessly convert website visitors into qualified leads by seamlessly integrating ticketing with your brands LivePerson account. Product Salesforce…
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Identifying Returning Customers
For unauthenticated messaging, brand would like to identify returning users so it can provide customized flow for returning users. For example, if someone goes from a greeting bot and navigates to a new sale flow but then abandons the flow. If the same consumer returns within x number of hours, brand would redirect the…
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Estimated Wait Time Display
Agent Manager Bot The LivePerson solution is based on the 3 major components: Conversation Builder bot manager, LivePerson Functions, and Conversation Context Service. Conversation Builder bot, with Agent Manager permissions, will join every conversation in the queue. The bot reacts to every customer message and sends a…