This document provides an overview of two powerful integrations designed to streamline your brands customer interactions and boost sales efficiency:
- Smart Ticketing Widget: Effortlessly convert website visitors into qualified leads by seamlessly integrating ticketing with your brands LivePerson account.
- Product Salesforce Widget: Enhance the agent experience by empowering them with real-time product and customer data directly within the LivePerson conversation window.
These integrations leverage the strengths of LivePerson alongside your CRM system, enabling your brand to deliver a more personalized and effective customer experience.
Salesforce Widget Out of the Box
The Salesforce Widget for LivePerson is a tool that gives agents access to customer data directly within the chat window. This eliminates the need for agents to switch between applications, which can save time and improve efficiency. The widget also allows agents to search for and create cases, as well as sync chat transcripts to Salesforce. This can help to improve customer service by ensuring that all customer interactions are documented and easily accessible.
ETS Smart Ticketing Widget
The Smart Ticketing Widget for LivePerson simplifies the process of converting website visitors into qualified leads. The Smart Ticketing Widget empowers agents to effortlessly capture leads and manage support tickets directly through LivePerson chats, boosting efficiency and improving lead conversion rates.