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IVR Deflection to Apple Messages for Business
The first step is to set up Connect to Messaging (C2M) within your LivePerson account. This powerful API facilitates communication deflection to various channels, including Apple Messages for Business (AMB) formerly known as Apple Business Chat (ABC). LivePerson provides two approaches for IVR deflection to AMB: IVR…
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IVR Deflection to Web
1. Planning & thought starters (should be completed by contact center manager, project manager or program manager) Answering these questions will help you prepare and streamline your campaign creation process: Do you want one messaging button available on all pages of your website? Is there a dedicated place on your…