-
Agent SSO
This document is designed to guide you through the integration steps for Agent SSO, including the end-to-end configuration process for three distinct providers that support the SAML 2.0 protocol. The 3 providers are: Okta: Okta is a cloud-based identity and access management platform that facilitates secure and seamless…
-
Step Up (All Channels)
From the perspective of the messaging experience, authenticated and unauthenticated conversations are very different. There are instances when a consumer logs into the Brand's system in the middle of a conversation, and in some of these cases, agents would like to have the full context of these disparate conversations.…
-
Consumer Delegation
Consumer Delegation allows brands to grant controlled access to their APIs to consumers during conversations. This means consumers can leverage their existing capabilities (e.g., payment processing, appointment scheduling) directly within the conversation window, streamlining the interaction. Using this flow, brands can…
-
MTLS
Mutual TLS(mTLS), is a method for mutual authentication. mTLS ensures that the parties at each end of a network connection are who they claim to be by verifying that they both have the correct private key. The information within their respective TLS certificates provides additional verification. By adopting mTLS,…
-
Step Up Authentication for Web
This guide provides step-by-step instructions for enabling Step-Up Authentication in your account, allowing customers to seamlessly log in during a chat session. The Problem: Before, if a customer started chatting with a brand without logging in (unauthenticated), then logged in later during the chat, a new chat would…
-
Multi-Factor Authentication
Introducing LivePerson's Multi-factor Authentication (MFA), a powerful tool for enhancing security within the Conversational Cloud platform. By adding an extra layer of verification beyond traditional username and password, it ensures robust protection for agents and administrators alike. This feature, managed by Admins,…
-
New Agent SSO
This guide explains how to set up Single Sign-On (SSO) with LivePerson's Conversational Cloud for your agents using Security Assertion Markup Language (SAML). With SAML SSO, agents can log in to Conversational Cloud with their existing credentials from a central Identity Provider (IDP), eliminating the need for separate…
-
Agent Access Restriction
This document explains how to implement IP restrictions for agent access in LivePerson's Conversational Cloud. This feature allows you to control which IP addresses agents can use to log in, enhancing the security of your brand's account. Benefits of IP Restriction: Increased Security: Limits access to authorized…